Bad service

I can actually do electrical. My Dad was an electrician. Thus, the example...

 

There is a reason why when you go to a dealer you see 30 Acres of ground you see 10 or 15 giant Bays of a huge garage, you see office after office after office... How do you think they pay for all of that?

And then guess what? You see they open another dealership and then another dealership and then another dealership. Who do you think pays for all of that?

They are not like an independent shop somewhere that tries to be reasonably fair with you or works with you in any way.

Their attitude is that you brought the truck in there's your truck there's your bill pay it because we have more stuff to do and more money to get off of more people.

Next. Get it in and get it out and get them a bill. Whatever happens between the truck coming in and the bill we don't really care about just pay your bill and take your truck.

Next...

 

I'm confused a bit. You had a turbo issue and say turbo went out. Had it towed to a shop and then you are mad that they replaced the turbo....that was bad?

 

Legally, in most states, they have to provide a written estimate of the repair & and have you sign it BEFORE they perform any work.

I *think* he’s upset because they did it without consulting him first because he wasn’t expecting the cost to be that high. Perhaps he couldn’t afford it?

 

It sounded to me like his truck broke down and he had it towed to the dealer and told them or wanted them to just tell him what happened. And from there they could discuss the price or he could take the truck someplace else or whatever the case is.

But apparently they just fixed it and gave him a huge bill and then lit the truck on fire.

If what he is saying is accurate I don't see what affording anything has to do with it.

 

Depending on how the turbo failed it could have dumped some oil down the exhaust. That oil is probably what lit on fire in the catalyst. Proper repair in that case should have also entailed the removal of the DPF and exhaust pipe for cleaning.