Anyone use identogo for background recently? Told 40+ days

Discussion in 'Hazmat Trucking Forum' started by This_is_a_username, Oct 9, 2022.

  1. blairandgretchen

    blairandgretchen Road Train Member

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    South west Missouri
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    I’d call them - is this a first time or a renewal?

    I don’t recall them sending out a letter this time, just recall it was less than a week and it was in the DMV system. In MO, but I’ve had hazmat and TWIC for years now.

    DMV should also be able to see your status.
     
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  3. This_is_a_username

    This_is_a_username Bobtail Member

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    Well it was a bust, identogo keeps looping me around it's automated menu and I can't find a way to talk to someone.

    HME NY says their office hours are 9ak to 4pm and to call back within those hours , even though it's 09:26 atm
     
  4. This_is_a_username

    This_is_a_username Bobtail Member

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    Finally got someone from identogo, apparently it was finished same day and sent to DMV , so now I gotta find out how to contact DMV and see what's going on edit:just realized it's Columbus day so maybe that's why DMV is not responding
     
    Last edited: Oct 10, 2022
  5. This_is_a_username

    This_is_a_username Bobtail Member

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    Update:according to the DMV identogo sent the finger prints over to the DMV, I'm still awaiting the TSA background results. Will try callingTSA tomorrow to at least make sure I'm in queue.
     
  6. striker

    striker Road Train Member

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    When I did my TWIC in Dec. 2021, it took about 4 days, when I did my HME a few weeks later (screw-up on my part), it took about 9 days. both were done right around the holidays, which is usually a busy time.
     
  7. This_is_a_username

    This_is_a_username Bobtail Member

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    Do you remember the number you called?
     
  8. Eight Omens

    Eight Omens Light Load Member

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    This past Thursday the 20th here in TX I was informed 6 to 8 weeks before I would get my TWIC in the mail, once everything was completed.
     
  9. kemosabi49

    kemosabi49 Trucker Forum STAFF Staff Member

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    SW Arkansas
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    On the receipt you should have got from Identogo when you did your fingerprints, should be a website to go to to check your status. You should have a code on the receipt. Although that site is pretty useless, there is a phone number to call if it has been over 4 weeks. I about wore out that number but they finally got a supervisor at the TSA involved and I got my TWIC.
     
  10. This_is_a_username

    This_is_a_username Bobtail Member

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    Thanks everyone, solved the issue.
     
    kemosabi49 Thanks this.
  11. NewWorldTrucker

    NewWorldTrucker Light Load Member

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    I used them. Just to help anyone else in the future, for me it was same day approval. You can go back to the TSA website where you did the pre-enrollment and check the status by plugging in your info. Identogo will also send an email stating that you are eligible once the TSA finishes their check.
     
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