I’d call them - is this a first time or a renewal?
I don’t recall them sending out a letter this time, just recall it was less than a week and it was in the DMV system. In MO, but I’ve had hazmat and TWIC for years now.
DMV should also be able to see your status.
Anyone use identogo for background recently? Told 40+ days
Discussion in 'Hazmat Trucking Forum' started by This_is_a_username, Oct 9, 2022.
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Well it was a bust, identogo keeps looping me around it's automated menu and I can't find a way to talk to someone.
HME NY says their office hours are 9ak to 4pm and to call back within those hours , even though it's 09:26 atm -
Finally got someone from identogo, apparently it was finished same day and sent to DMV , so now I gotta find out how to contact DMV and see what's going on edit:just realized it's Columbus day so maybe that's why DMV is not responding
Last edited: Oct 10, 2022
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Update:according to the DMV identogo sent the finger prints over to the DMV, I'm still awaiting the TSA background results. Will try callingTSA tomorrow to at least make sure I'm in queue.
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When I did my TWIC in Dec. 2021, it took about 4 days, when I did my HME a few weeks later (screw-up on my part), it took about 9 days. both were done right around the holidays, which is usually a busy time.
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This past Thursday the 20th here in TX I was informed 6 to 8 weeks before I would get my TWIC in the mail, once everything was completed.
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On the receipt you should have got from Identogo when you did your fingerprints, should be a website to go to to check your status. You should have a code on the receipt. Although that site is pretty useless, there is a phone number to call if it has been over 4 weeks. I about wore out that number but they finally got a supervisor at the TSA involved and I got my TWIC.
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Thanks everyone, solved the issue.
kemosabi49 Thanks this. -
I used them. Just to help anyone else in the future, for me it was same day approval. You can go back to the TSA website where you did the pre-enrollment and check the status by plugging in your info. Identogo will also send an email stating that you are eligible once the TSA finishes their check.
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