Cargo claim after load was delivered with clean bills

Go direct to the shipper/receiver about the claim. The claim is between you and them, not the broker. The broker can with hold payment but you
have the right to deal direct.
Regulations actually state the the freight charges must be paid and the claim is separate. In reality it doesn't work that way.
Also a claim is for a specific amount, not approx amount

 

Photos help when dealing with shady, or new brokers you haven’t dealt with.
I’ve had forklift drivers fly back and turn and dump pallet loads.
Used to have photos(still do but they’re on an old phone no service on it but they’re there.)

 

Absolutely. Then the freight charges become part of the claim.

 

Claims are explained in 370.1

 

Total Quality Liability.

 

One day y’all learn not to deal with TQL…maybe

 

My load was not with TQL

 

Sue them for the money.