Snackbar is chillin'....at Shaffer

I don’t know if it’s just a mixup in communication between the customer and CS… Like this Hershey load that I just dropped this morning it’s a lot of Hershey salty snacks. It’s a dry load. The load information said dry freight Hershey had the ref for running and said temperature control service on the bills, but then when I get to the customer this morning For Hershey, they tell me to turn the reefer off… load of dots pretzels that we haul they want the ray for running at 55° yet Crete is the exact same load in the drive-in. No problem… There is a major gap in communication between customers and CS obviously on some of these things

 

I always verified the temp with the shipper before I left. Hell I even asked what the temp was before I got in a door.

 

Now they say they don’t know how a repower will help..so with that in mind, im going to take my sweet time and drop tomorrow morning…

 

When I have issues, I ask mine to fix them for me because I am rolling. He always has it fixed by the time I reach my next stop.

 

Magnum always had a temp on the load offer via elog. They were wrong very rarely. Not sure what he’s talking about.

 

I would say 99% of the time here the temperature is correct. We just have that one percent where there seems to be a mixup between the customer and operations on what end I don’t know but it seems to happen not that often but it does

 

For that Fremont load, thats ridiculous. Normally they're ready in a reasonable time. Had a load out of there once that was iirc 6hrs late.
For the temp mismatch, I'll send a message with whatever the bills say, if my actual asset manager is in I'll hangout a few, otherwise im taking off. Night/weekend have ignored and/or not responded enough times. Like I'll send the message, drive a few hrs and not hear anything, try again, it'll either kick back or go through.