Dealer Back Order

I was replying to a different poster.

 

I think it would be ok if it was doing line haul type of trucking. But running local and in town all day every day was hard on the clutches.

 

We catch dealers in the “back order “ lie all the time. We can find the same part thru other channels and we call them out on it. Thats when the truth comes out. They have to get it thru their channel and can not get from other outside “unauthorized” sources OR during holiday’s they don’t have the proper folks in the corporate office chain to get it ordered or installed because of pto.

 

FYI I was at a KW shop. Said no turbo for my truck in the state! Be 2-4 days.
I called KW 6 blocks away. They had one I had to walk to get it, bought it brought it back. They didn’t know how I found one.

 

If I was in your shoes, I’d be calling corporate to speed things up, tell them your wife’s pregnant and you’re on a verge of bankruptcy if your truck doesn’t get rolling soon. I’ve had a similar situation and it bit me in the ### hard, it’s usually not possible that trans or clutch is on back order for a crazy long time, it’s their excuse to save every penny possible and source every bolt and washer for cheap . I worked as service manager for 2 years and ordered parts on hourly basis, back order in Mercedes or Schaumburg might be 6 month, while “back order” in Mercedes of Hoffman estates can get me the part in 2 days. And I’ve seen that many times.

 

Just to stir the pot. Canadian dollars. Clutch and install kit for an 18sp endurant.

 

Hey Pushbroom, good to see you!

I hope your shop is doing well!

 

This is one reason why I don’t buy new tech. You have become part of the research and development team without being paid for it. They never do the proper testing on things anymore. They just throw it out there and let the buyer be the lab mice. It broke in service and now the engineers have gotten involved to find out why. You are stuck waiting on that broken chain.

When a manufacturer claims a million miles trouble free nowadays. It doesn’t mean they actually had individual units go a million. It just means they had 6 of them go 200k before they broke.