I am having a bizzare problem with JB Hunt and I do not understand any of it

I have been driving for JB Hunt over three months now and loved everything about the company. They were a lot better than my last company. Today though I wish I just stayed in bed.

My truck broke down today in Oklahoma. The clutch pedal went limp and had to call roadservice. Ended up needing to have it towed to Oklahoma City to get repaired at the International Dealer. When I got here the Tow Truck driver told me the price and asked how I was going to pay.

I asked my dispatcher over the qualcom on what I should do, maybe get a comchecck authorized or something but was tol I did not need to do anything because the company has an account set up with them. I told the Tow Truck driver this and he insisted that was not the case. I even called the company and was told the only transactions they have ever done with JB Hunt were a couple years ago paid by check or credit card. They had no address or information of a payment account.

So I try calling roadservice again but was told the wait time was ten minutes and after the first couple minutes the line disconected. I did not want to keep the driver there any longer. He had a long ways back and had been waiting there already for a while now. So I pay him with my personal credit card. I was thinking that it would be no big deal, if there was in fact a payment account set up that was eventually found that the tow service would reverse the charge on my card. Or simply get reimbursement from JB Hunt.

There was already some confusion going on here but what happened next made things even worst. I called roadservice again to explain the situation. The man on the other end got alarmed when I told him I payed the driver and said he was going to look into all this. That I never should have done that because JB Hunt would never do business with a company that they did not have an account set up with. He told me that he would call me back as soon as he talked with Accounts Payable and that they were afraid of getting double charged for the tow.

Then shorlty after that I get a call from my dispatcher for a reminder telling me that I should never have to pay for anything road service provides.

After a few hours I called the tow service to ask about any progress going on with them about my credit card. They said they still have no account with JB Hunt to receive payment from. So I call JB Hunt again to ask about the progress with them but this time the call receiver was getting agitated. He told me that they absolutely do have an account and that the tow service was telling me lies. He suggested I call my credit card company to have the charges reversed and then hangs up the phone.

I just do not understand the reason JB Hunt was getting upset. Or why there is this misunderstanding about a payment account. Or what JB Hunt was telling me something about holding my truck at the repair shop until something else is done about the tow. Or even why this is causing such drama in the first place.

Tomorrow I am going to try and call Accounts Payable of JB Hunt and the tow service once more. I am scared to talk to road service again.