New truck dealer problem

Discussion in 'Volvo Forum' started by bucksnort, Jul 3, 2015.

  1. bucksnort

    bucksnort Light Load Member

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    Took the new baby out and after 800 miles the rear axle on both sides was spitting oil out the ends of the axle.Took it in to a dealership that's a group from where we got it from. They were wondering if the selling dealer checked it out pre delivery. The excuse from the selling dealer was that the trucker that delivers the tractors is responsible for slapping the axles back in when dropping at the dealer. OK. You'd think the dealer should check this work, no? Had i been DOT'd in the 800 miles I'd of been OOS. To add insult, when I picked it up whomever fixed it did a real half assed job cleaning up the mess. The pics show how they care about the customer. Mind you, this is not good. If you bought a BMW that was $130K and had a wheel seal go out and they fixed it and gave it back to the customer like this, would you squeal? I'm stuck at this place for maintenance.
    [​IMG]
    [​IMG]
     
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  3. baha

    baha Road Train Member

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    Whats the name of shop that did or tryed to seal the axel?
     
  4. blairandgretchen

    blairandgretchen Road Train Member

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    30 minutes with some cleaner and a pressure washer would have had a much better looking job.

    Add it to the growing list of 'couldn't give a *%@#" service providers.
     
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  5. 201

    201 Road Train Member

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    Sounds like an issue for the regional rep. And I don't believe that baloney about the driver and the axles. I didn't think they did anything but deliver the trucks, at least the guys I talked to, and the dealer took them down and got them ready.
     
  6. wichris

    wichris Road Train Member

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    PDI on a new truck should take 3.5-4.5 hours. Multi-page check list. But that is pretty common on trucks decked in. I like mine with a thousand or so miles on it. Anything that made it off the line will have rattled loose by then. I get the shakes when a new one comes to me with 30-40 miles on it.
     
  7. bucksnort

    bucksnort Light Load Member

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    Jan 23, 2011
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    Kriete group in Wisconsin
     
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  8. KeithT1967

    KeithT1967 Road Train Member

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    I had to reinstall axles and undeck many times when I ran decksets. That said... its STILL the dealership's responsibility to prep the truck. I bet they check fluids and not just trust the factory.
     
  9. 201

    201 Road Train Member

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    Hi Keith, the only reason I say that, is I inquired about a job hauling tractors, and I asked if I was responsible for breaking them down, and they said no, just get the unit to the dealer, and grab a taxi to the airport. I think it may have been a legal issue. Maybe other places are different, but that's what they told me. It paid peanuts, so I didn't take it, plus dealing with airports all the time, no thanks.
     
  10. bucksnort

    bucksnort Light Load Member

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    No offense, but would you really trust a guy slapping the axles back in and calling it a day and driving off into the sunset?
     
    201 Thanks this.
  11. 201

    201 Road Train Member

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    Hi bucksnort, I bet that's exactly what happened to you. Besides, aren't the front tires, and stacks ( if so equipped) removed as well? What, are you supposed to bolt them on too right away?
     
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