"Please call an hour before...."

Discussion in 'LTL and Local Delivery Trucking Forum' started by MACK E-6, Dec 4, 2015.

  1. Big Don

    Big Don "Old Fart"

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    That's why YOU don't sign your bills from the shipper without knowing the condition of the freight. Of course, in the LTL world, that is just a dream...
     
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  3. MACK E-6

    MACK E-6 Moderator Staff Member

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    The difference is that we're not responsible for the condition of the CONTENTS of the package, only the condition of the package itself. We only assume responsibility for what we can see.

    Now, getting people to understand that on the receiving end is a different challenge entirely
     
  4. Big Don

    Big Don "Old Fart"

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    Yep. There was a wrecking yard somewhere in northern Utah that used to ship out damaged body parts. But the boxes were always 100% good. It happened way to often to have been a fluke. These ######## were deliberately committing fraud.
     
  5. road_runner

    road_runner Road Train Member

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    Not sure what it is about residentials. They either go really smooth ....and more often than not, really really crappy. People will lie their arses off in order to get their freight. "Oh yeah, sure your truck will fit.. I got trucks coming up and down all the time".

    This later turns into "oh sorry, didn't know you were driving THAT type of truck. But now that you are tangled up in some power lines, try to pull forward more so I can get my hot tub closer to my back gate to the yard".
     
  6. road_runner

    road_runner Road Train Member

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    Oh... While I am on the subject of residentials... The other day I had a garage door crate. It was 22 feet long and weighed 2500 lbs. It was for a residential... Guessing it was for his airplane hanger or whatever.... First words out of the customers mouth: "well... Big one... Where is your forklift?"

    Oh. Sorry sir, I forgot my forklift in the passenger side of the cab. BRB
     
    Big Don Thanks this.
  7. misterG

    misterG Road Train Member

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    This is why I always walk in first. When they ask who I am, and want to know why i didn't just drive in like they told me to. I calmly tell them I don't drive into residents without looking first, so I don't damage something. Then, I decide how far or even IF, I'm going to try it. I also give them my dispatchers card, if they have questions.
     
  8. MACK E-6

    MACK E-6 Moderator Staff Member

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    I love people that don't think of such things when they order the crap in question. :rolleyes:

    These are the options I would present him with. Call a towing company and have them send a rollback. Have him sign for the freight before the tow truck driver hooks up to it and yanks it off your trailer, because at that point it's out of your hands.

    Call United Rentals and rent yourself a forklift, and call us when you get it.

    Otherwise, he's SOL.
     
  9. Big Don

    Big Don "Old Fart"

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    I believe it was Elvis who did a song about this. Called "RETURN TO SENDER!":D
     
  10. Dominick253

    Dominick253 Heavy Load Member

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    I used to feel bad for the ltl drivers delivering to my old job. I was a driver so taking deliveries isn't my job (and they barely paid me enough to drive). So I'm not about to jump up and start unloading them. So they'd have to wait for the boss to come out and unload them. I used to just get a forklift and unload them until a lot of them started getting pissed when I wouldn't sign for it. Not my job. Just trying to help them out any they wouldn't walk 20' to the office for a signature... Sigh. The more you try to help some people. Also they never had a pallet jack. How the heck do you ltl and not have a pallet jack?
     
    hunted Thanks this.
  11. Dominick253

    Dominick253 Heavy Load Member

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    My ups and USPS driver's are like that at my house. They know I'm not going to try some B's and call and say the package isn't there if I don't sign. I love those guys. My post women even found my dog when he ran away. Awesome people.
     
    Giuseppe Ventolucci Thanks this.
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