Rand McNally ELD 50 questions

The Director of Fleet told me at GATS 2017 back in Aug... but I don't remember the details.....

Mark

 

here are some manuals for it.

http://www.randmcnally.com/images/randDocuments/support/userGuide_app.pdf

http://www.randmcnally.com/images/randDocuments/support/DES-2247_DC_200S_QSG_0301_092017_JM.pdf

http://www.randmcnally.com/images/randDocuments/support/userGuide_portal.pdf

 

Driver Connect app is updated to 4.6.1... update if you are on a prior version.

this was done on a 740,

 

Do I have to update app on my phone as well? Thanks

 

I don't know if they pushed to all devices yet.. I only see on my 740. My 80B tablet is still on 4.6... It is a rolling update...

 

Tech Support 1-800-641-7263 (CST)
Sat 8am - 3pm Reduced Staff
Sunday and Monday - they will be on Call.

 

Everyone running the DC App, Please log out, update to version 4.6.1, then log in again. You may have to uninstall the App and then Install again.

On the TNDT740 and the OD8P you may have to do this.

Do this while logged out.

740/OD8 to go into Settings> System Settings> Apps> “Driver Connect”> Storage> Clear Data.

Reopen the DC app and it should load up, login to the app.

 

Done, Ive cleared data from app on my cell phone and unistalled it, reinstalled with 4.6.1 version. Hope this thing works when I return back to work next week.

 

Mr. Kling - Thank you for posting this information. That said, RM application users should not have to stumble upon this type of information on TTR. I find it absurd that RM does not push this information out to it's customer base via e-mail and/or post it on the RM web-site. Wait times on tech support line are ridiculous, but, you're already aware of that.

 

Most times the issues are not the same. So I posted this in case the user does run into an issue. For the most part the user should call support. As for the wait times most companies are running into the same issue of everyone calling in.. it was totally unforeseen.

I am trying to help users here with my back contacts in support. Rand tested the devices on their own product, but a lot are using 3rd party products which are or are not compatible with the RM product so RM is trying to resolve those issues.