Freezing cooler product

Someone should have temped it at the receiver and I advise in the future temp the product that's being loaded as its loaded then you can refuse to freeze someone's product that they should have frozen before loading

 

Was this ice cream?

Was your unit shut off unloading and they temped the outside case? You have to be careful in this extreme heat shutting down while they unload whether the unloader likes it or not. If it was a laser temp reader the battery running low will give a false reading

I have a feeling the product wasn't ruined but gave the illusion of it from them circumstances (trailer warming up and only outside of box warming up). They should of checked a box a case or two in towards the core of the pallet.

19* is still frozen but not hard frozen. Unless it was ice cream or some other crystallized dairy product it could of been saved. Temperature recorders save situations like this.

Check the reefer unit for any alarm codes.

 

Did you download the datalogger ? It will show setpoint, return air temp, ambient temp. All pertinent parameters related to the operation of the unit. Have had several instances, one as recently as last week where ryan recorder on a load showed no lower than 38*, downloaded datalogger (das), showed 34.3* to 34.8*. Stopped the claim process right there. Had one similar to yours last year, same thing downloaded das, unit doing its job, no claim.

 

Tell them to put a tray of ice cubes in the freezer and that you want some to be -10 and others to be 19. When they can do that they have a valid claim.

 

Any chute damage? Was load ran continuous the entire time? But usually with chute damage it's the rear of the trailer that goes out of spec. Could be [some of] the product was not thoroughly frozen solid to begin with. What was the product?

 

Seems highly unlikely that frozen product would thaw in the nose. Tail, maybe but not the nose. Sounds to me like the product was loaded warm. As others have asked, what was it? Did you load it from a manufacturer or cold storage?

 

Last year hauled a load of fresh chicken. Bills said 20 degrees...shipper insisted on 20 degrees...arrived at receiver 2 days later and load was rejected due to the top of each combo having 8 inches of frozen chicken on top...Receiver told us load should have been held at 30...too late. Claim went to the shipper, due to the bill stating 20 degree temp. So yes, you can easily freeze fresh product over the course of 3 or 4 days.

 

Kara, how did the receiver sign your bills ? Is it possible, anything's possible I suppose, but highly unlikely. Sure it could come down to 19*. If product was loaded "tight" against the back doors it could have shut off return air to unit, hindering circulation.