Shipper griped about securement, threatened to remove the load..

Very good point I was thinking that when I made my 1st post playing Devil's advocate.. but I got to busy roll playing the Shipping Manger I forgot to put that in...
I failed to fulfill my duties.. I should be terminated...
And being the guy I am .. I will go to my car and come back in to my former dept.. and go postal on my ex Co workers .. the forklift driver gets it 1st

 

Had to deal with this a couple times before, shipper thought he knew how to do the drivers job.

once the paper work is sign, once it is on the truck, the shipper may have an extended ethical responsibility but not a legal one no matter if the truck is on their property or not.

The shipper can’t touch the truck or trailer or load at that point legally.

Holding the truck or driver hostage is a matter for the police at that point.

the reason why there is cargo insurance, why there is been extensive studies in load securement done by the US DOT that created standards for transport and especially why the driver/carrier has the responsibility and liability for the load is because the customers entrust the transportation of their product by a regulated system to get to the location they need it to go.

all of us have seen issues with sealed loads that are customer loaded/secured, I have fought claims of cargo damage on these loads as have others and it goes right back to the situation with the op, if the shipper dictates the securement of the load, they have to assume any and all responsibilities for the damages to and from the load.

 

All my years of flatbedding the majority of the time we didn’t get our paperwork until it was strapped and tarped, if tarps were required. Loading 60 or 66 footers out of Boise Cascade in White City OR was about the only place that would check and count your straps, but that was mostly for the gut straps and not the ones over the top.

 

I’d like to know what he wanted done differently and how he seen it was wrong if it was tarped. It’s just lumber, the easiest thing you can haul. Maybe no belly straps?

 

No pics, no example of requested changes, leads me to think op is wrong from the start, might not be, but who knows?

 

The OP posted it and didn't even stick around long enough to read any of the replies.....
Look!!!..There he is!!!

 

He's probably out retying his load.

 

I am same way. And if the driver came in to ask about how they normally do it I would have given the information without a problem. DO it on your own and make it right or ask in the beginning if it needs something special.

 

Agree, but being on the other side if this is some kind of custom work you better do your job in making sure it gets to the location without any issues from the plant. I have shipped out so many trucks that had all custom work done to it and the likely hood your insurance would cover the cost to reproduce that in the time it needed is slim to none. The shipper is trying to protect their customer as much as you are trying to do the samething.

 

So whats the rest of the story? You dont just get named for a lawsuit for something you have nothing to do with.

 

That is carriers responsibility if it gets damaged in transit and would be a freight claim. If it was damaged before pi ked up then carrier needs to take note of it to cover their ###