Carriers' mentality on late deliveries

Discussion in 'Freight Broker Forum' started by kgray520, Jul 23, 2024.

  1. kgray520

    kgray520 Light Load Member

    52
    23
    Nov 30, 2021
    0
    Ooh that's a big no-no! He was trying to make extra money when he knew he wasn't allowed to load it. Shame on him (although he acted shameless when he delivered).

    Customers have gotten to the point where they straight-up tell me the rate is $0 if a trailer is loaded that was strictly a straight hook and drop. I can't say I blame them but it sucks. It can hurt our relationship with the customer and their relationship with the buyer.
     
  2. Truckers Report Jobs

    Trucking Jobs in 30 seconds

    Every month 400 people find a job with the help of TruckersReport.

  3. loudtom

    loudtom Road Train Member

    1,717
    2,800
    Aug 26, 2016
    0
    Yes, you should expect it to happen if you're just hiring random power only carriers. The only thing that might get someone worse to haul it would be listing it on Craigslist or U-Ship. This industry is full of people who only care about themselves. From drivers who want to cheat their logs, carriers who want to double stack light loads on plywood on dedicated trailers, brokers who want to double broker, etc. You can still get burned even if you paid $10 per mile, but the chances of you getting a good carrier on the load decrease as the price goes down. I know you're swearing up and down that this is a good rate, but I don't see anybody on here agreeing with you. The rate is cheap, and it has the potential to be more, but that has nothing to do with you. Your customer is being cheap, and this is the ugly side of cheaping out.

    As far as what I meant by not getting paid, read the reviews on the load boards for Freight Tec if you can. Something has to be wrong to be 1 star rated with lots of reviews. Even TQL stays between 2 and 3 stars. This is also another reason why you might have more trouble getting a good carrier. Regardless of if you're going to pay the carrier or not, all they have to do is look at the reviews of people claiming to not get paid, and it's possible that they figure they might as well just keep running with the trailer. There are people who keep the trailers for months with no intention of returning them, and when recovered they have stupid amounts of damage that the carrier's insurance refuses to cover.

    It sounds like you really do care, but you shouldn't be losing any sleep over it if the trailer doesn't make it. The world will still turn, and hopefully karma will hit the scumbags who broke their word. As long as the police view it as a contract dispute instead of theft, change on a large scale will not happen.
     
    rollin coal and gentleroger Thank this.
  4. kgray520

    kgray520 Light Load Member

    52
    23
    Nov 30, 2021
    0
    Well that's kind of sad. We can't make new relationships if we don't try new companies, in the hopes of growing our businesses. I have carriers I work with all the time and barely any issues but no one should do a crappy job because they don't know someone or they believe the rate sucks. That doesn't help your company, in fact it'll eventually hurt it, if you're a repeat offender.

    As far as Freight Tec's reviews, I don't know why their rating is so low. All of us agents are in different offices and I'm sure if there were any negative ones about my office, I would have heard about it from them. So I honestly can't speak to how any of the other agents handle their business. We're all contractors (none of the brokers are Freight Tec employees). I do believe we have a 95% payment rating though so I'm not sure what the negative reviews are regarding
     
  5. Ridgeline

    Ridgeline Road Train Member

    22,218
    114,212
    Dec 18, 2011
    Michigan
    0
    Well see I think you missed a point I was making clear enough, you need to avoid doing this with new companies and build relationships with carriers who can be trusted. It seems to me that if you offered this to one of my trucks, and they took it, it would only be for a move out of a bad area because it is cheap, it is below operating costs for my trucks. Being able to use it without you arranging the freight going on it seems to be another problem, I would expect you to also offer some freight going towards the trailer desitnation as an incentive for ontime delivery so you should package it up to get it moved for the customer and this will give you some reassurance that it will not arrive late.
     
  6. kgray520

    kgray520 Light Load Member

    52
    23
    Nov 30, 2021
    0
    I don't think you're very familiar with load out trailers and how that all works. The carriers that use load out trailers regularly with any broker know it's not going to pay top dollar and will very likely have to book their own freight. This is standard. And as far as the carrier goes, I didn't say they have a new authority, which sounds like what you're implying. It's just the first time I'm working with them.
     
  7. Kenworth6969

    Kenworth6969 Road Train Member

    2,733
    7,890
    Jul 3, 2020
    0
    99% of shippers/brokers don't care about relationships.
    They just care about having the cheapest truck show up and unfortunately you get what you pay for sometimes.
     
  8. Iamoverit

    Iamoverit Road Train Member

    1,764
    3,909
    Oct 31, 2023
    0
    You live in a Capitalist nation. That's how it is. Why not pass those fees and maybe a few of your own on to the Carrier? If it's agreed to in writing at least you'd have some sort of safety net for situations like this.
     
  9. Lazer

    Lazer Road Train Member

    1,740
    2,749
    Jan 22, 2017
    0
    I’m curious, what type of freight was going to be loaded on this trailer(when the customer gets the trailer), and did the company that was supposed to drop the trailer, were they planning on then, moving the trailer/freight when it’s brokered?
     
  10. kgray520

    kgray520 Light Load Member

    52
    23
    Nov 30, 2021
    0
    The trailer is to be delivered empty as they picked it up empty. I'm not privy to what the customer loads in their trailers once it's in their possession. I'm not sure what that has to do with this carrier though..
     
  11. Lazer

    Lazer Road Train Member

    1,740
    2,749
    Jan 22, 2017
    0
    Was just curious if you work with this customer on the other side of the equation, in other words to you broker the loaded trailers for this customer? That’s all, was just curious.
     
  • Truckers Report Jobs

    Trucking Jobs in 30 seconds

    Every month 400 people find a job with the help of TruckersReport.