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Suppport Thread for the TND 500, TND 700 or future Rand McNally products.

Discussion in 'Trucking Electronics, Gadgets and Software Forum' started by Mark Kling, Apr 16, 2010.

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  1. Mar 12, 2011 #1711
    DirtyDirt

    DirtyDirt Bobtail Member

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    ####, I just checked my receipt and noticed I paid 349. minus a $40 discount for the 700 so if I upgrade to the 710 i will have to pay an additional 140 bucks. #### it.... I will exchange the one I have cause of the error message but.........awe hell, Im gonna get the 710 and be done with it. :biggrin_25522:
     
    DirtyDirt, Mar 12, 2011
    DirtyDirt, Mar 12, 2011
    #1711
    Mark Kling Thanks this.
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  3. Mar 12, 2011 #1712
    bbechtel16

    bbechtel16 Medium Load Member

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    So the 700 and 500 are not software upgradeable to any of the new features?
     
    bbechtel16, Mar 12, 2011
    bbechtel16, Mar 12, 2011
    #1712
  4. Mar 12, 2011 #1713
    mDub

    mDub Medium Load Member

    391
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    Dec 26, 2008
    Mooreville, MS
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    mDub, Mar 12, 2011
    mDub, Mar 12, 2011
    #1713
  5. Mar 12, 2011 #1714
    Mark Kling

    Mark Kling Technology Contributor

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    Mark Kling, Mar 12, 2011
    Mark Kling, Mar 12, 2011
    #1714
  7. Mar 12, 2011 #1715
    DirtyDirt

    DirtyDirt Bobtail Member

    30
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    Jan 9, 2011
    CA
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    Charging............[​IMG]
    I hope it was worth the money!!!!!!!! :diabloanifire:
     
    DirtyDirt, Mar 12, 2011
    DirtyDirt, Mar 12, 2011
    #1715
  8. Mar 12, 2011 #1716
    Mark Kling

    Mark Kling Technology Contributor

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    I am getting quite a few requests for information on the 510\710 in regards to software and such. I work in the R&D department overseeing the Beta testers and working on issues that you find or the testers find.

    I have asked my boss and the Senior Product manager to toss together something that I can post here. I do not want to post something and then find out it is not true.

    So bear with me on this. As soon as they give me something that can be posted here I will post it. But, if you still have questions, then I will direct those questions back to the same folks. If you wish to just E-Mail me then that is fine also.

    I am not trying to hedge around your questions, I am just not sure of the way the product is going in regards to software.

    Thanks,
    Mark
     
    Mark Kling, Mar 12, 2011
    Mark Kling, Mar 12, 2011
    #1716
    DirtyDirt Thanks this.
  9. Mar 12, 2011 #1717
    Mark Kling

    Mark Kling Technology Contributor

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    Please when you get a TND no matter what model, please plug into a AC or DC source without turning the TND on and let it charge a couple of hours. If you power it right up you may get some odd things happening.

    Also, for right now the 510\710 will not update on the TND Dock. You will get a message and if you try to pull up the manual you may get an error message.

    A updated TND Dock will be coming out soon to allow the 510\710 to be "seen" by the TND Dock for updating.

    Also on the new Dock, under the button for info you will see a new button to allow you to do CRC checks of your map data files. I suggest when this is available that you do this CRC check. Once it is done and it may take a few hours, it will let you know what map (DCA) file is in error or if all the map (DCA) files are good to go.

    If you do have a DCA file in error, I will have the files available for you to download and replace. Most of these DCA files are about 100mb. High Speed is suggested.

    Thanks,
    Mark
     
    Mark Kling, Mar 12, 2011
    Mark Kling, Mar 12, 2011
    #1717
  10. Mar 13, 2011 #1718
    DirtyDirt

    DirtyDirt Bobtail Member

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    Jan 9, 2011
    CA
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    I don't know the answer to that but deduce from the actions of most manufacturer's prior patterns that the 500 will not be the same as a 510 or like wise for the 700 to the 710.

    I don't think it would be profitable for a company to automatically upgrade all prior devices to the current stuff. Its kind of like asking windows to upgrade windows 95 to windows 7 or Vista etc... for free. Its just not gonna happen.

    Technology changes fast and just when you think you got the biggest baddest widget on the block, street, town etc something trumps it and does it fast.

    A lot of money goes in to creating this new technology and the companies after all need to make a profit to stay open. I am leaning toward thinking we will have to pay for the upgrade, wait I did that yesterday :biggrin_25523:. I hope for your sake and the others it works out in your benefit. just my 2 cents. No offense or malice meant or directed in any way shape or form.
     
    DirtyDirt, Mar 13, 2011
    DirtyDirt, Mar 13, 2011
    #1718
  11. Mar 13, 2011 #1719
    mrE

    mrE Light Load Member

    86
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    Oct 15, 2009
    somewhere down south
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    mark when does or has the latest updates come out for the 700 yet? when and how often do they come out?thanks
     
    mrE, Mar 13, 2011
    mrE, Mar 13, 2011
    #1719
  12. Mar 13, 2011 #1720
    Mark Kling

    Mark Kling Technology Contributor

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    Statesville, NC
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    Version updates are usually quarterly and one is coming out soon.

    Thanks,
    Mark
     
    Mark Kling, Mar 13, 2011
    Mark Kling, Mar 13, 2011
    #1720
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