Suppport Thread for the TND 500, TND 700 or future Rand McNally products.

Let me update my Dock to 2.0.8. I was testing on an older Dock version for some prior update issues. Then I will see what happens...

You should be on version 11.419.1959 now.

Thanks,
Mark

 

What Dock version are you running?

Thanks,
Mark

 

You should have not been able to connect to the Dock for updates.

This is a brief summary of what happens on an Update.

You connect your TND to the computer. The TND Dock appears (1). Down at the bottom of the TND Dock it should show IntelliRoute Connected in Orange (2). The TND Dock now sees the device ID of the connected TND. This is recorded in the log files (C:\logs) on your computer. You hit the update button and the TND Dock relay's the Device ID back to the Production Server. Based upon the device ID the Production server will compare the files on the server and the files that reside on your computer in your user folder (hidden). Any file difference the server will push to the Component Cach folder on your computer. Once that is done the Dock will ask to Sync to your TND. It will then copy the "changed files" over to your TND.

1 - To stop this from automatically popping up on your computer boot up - Go to your start up menu and type in MSCONFIG. On the Tab (startup) find the TND Dock and uncheck it. Hit apply/ok. Create a shortcut for the TND Dock on your desktop to access the Dock.

2 - The TND has to fully boot up to create a Device ID in a file that the Dock looks for. If you do not see it connected try to exit the Dock - bottom right of your monitor you should see a little snowflake. Right click and exit. Now go to your start up menu and find the TND Dock shortcut to start the Dock again. If it still does not show connected then does the TND show as an external drive? If so, then you have a file issue. If the TND does not show connected then you have a connection issue. If you have the latter contact me.

Thanks.
mark