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Suppport Thread for the TND 500, TND 700 or future Rand McNally products.

Discussion in 'Trucking Electronics, Gadgets and Software Forum' started by Mark Kling, Apr 16, 2010.

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  1. Jul 15, 2011 #2361
    Mark Kling

    Mark Kling Technology Contributor

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    I am checking on this.

    Thanks,
    Mark
     
    Mark Kling, Jul 15, 2011
    Mark Kling, Jul 15, 2011
    #2361
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  3. Jul 15, 2011 #2362
    Mark Kling

    Mark Kling Technology Contributor

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    Two ways to recover -

    1. On the boot up at the Accept screen. Just above accept look for the word {product}, tap around the "P" and you should see a screen alignment screen.

    2. Main screen/preferences/device/screen alignment.

    Thanks,
    mark
     
    Mark Kling, Jul 15, 2011
    Mark Kling, Jul 15, 2011
    #2362
  4. Jul 15, 2011 #2363
    Mark Kling

    Mark Kling Technology Contributor

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    Watch any USB cable you use. The smaller USB end is a 5 pin. They do make 4 pin USB ends for DC chargers. If you use a 4 pin you will destroy the USB port on the TND.

    Did you call for a DC cord replacement? They can ship to other places besides you house while you are on the road.

    Thanks,
    mark
     
    Mark Kling, Jul 15, 2011
    Mark Kling, Jul 15, 2011
    #2363
  5. Jul 15, 2011 #2364
    Mark Kling

    Mark Kling Technology Contributor

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    Rand does not set the rate of currency for countries. It is true the Canadian dollar is higher.

    Do you not have friends in the USA you have it shipped to? Do you make trips into the USA?

    I am sorry the rates for a product going accross the border is so high, but Rand does not set the rates.

    I was not happy I had to pay double the price of a dinner while in Canada, but either I eat or not eat.

    I sometimes receive FedEx for a Candian friend of mine, since his phone company will not ship to Canada.

    Thanks,
    mark
     
    Mark Kling, Jul 15, 2011
    Mark Kling, Jul 15, 2011
    #2364
  7. Jul 15, 2011 #2365
    Raamman

    Raamman Light Load Member

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    And therefore the cost should be lower in Canadian dollars, correct ? ( the complaint is not regarding present exchange rates, so this point is moot)
    Me friends ? I hardly have any here, but that is my problem and not an issue, thank you for the suggestion though.
    I frequently make trips to the states; love the country and folk I've meet there too- the States is a nation and Americans a people that has be maligned far beyond what is reasonable- regardless of global political affiliation.
    But Rand could have provided an option, I frequently ordered bicycle components from the states which I had shipped via US Postal Service - I have not had a single issue with them. The last package that I recieved from the states via UPS after I paid the astronomical brokerage fee I discovered my cc had numerious unauthorized charges and had to be replced. I would be a fool to trust paying the fee by cc again.
    Point being ? tit for tat ? that I have to eat this chip ? I am just saying, all things considered, the money would be better spent towards a back up unit instead.
    I appreciate Rands interest and presence here on this forum and the product itself. I am just think by voicing my experience with this new chip I can help fellow canadian truckers make a more informed decision and perhaps encourage Rand to provide better options.

    Thank you
     
    Raamman, Jul 15, 2011
    Raamman, Jul 15, 2011
    #2365
  8. Jul 16, 2011 #2366
    jrotra

    jrotra Light Load Member

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    hey mark , I would like to know if you caan send me the procedure to repair my 700. after updating I lost my travel centers. b 04t7e 988467 Thank you
     
    jrotra, Jul 16, 2011
    jrotra, Jul 16, 2011
    #2366
  9. Jul 16, 2011 #2367
    Mark Kling

    Mark Kling Technology Contributor

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    Did you ask them to ship it another method? I ship things to my testers all the time and almost no customs is paid. But, it is in the way you mark the Invoice that goes with the shipping doc.

    Do you ever come through NC? If so ship it to my house and I can get it to you.

    Just trying to say RM has no control over border customs and their charges...

    Thanks,
    Mark
     
    Mark Kling, Jul 16, 2011
    Mark Kling, Jul 16, 2011
    #2367
  10. Jul 16, 2011 #2368
    Mark Kling

    Mark Kling Technology Contributor

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    E-Mail me your E-Mail. If you send it before the morning I can send it to you the procedure, else you will have to wait to tomorrow night. I am at a RV Rally.

    Thanks,
    Mark
     
    Mark Kling, Jul 16, 2011
    Mark Kling, Jul 16, 2011
    #2368
  11. Jul 16, 2011 #2369
    Mortar Man

    Mortar Man Road Train Member

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    With all the issues that are arising I'm scared to plug mine in for updates
    I got updated bout 9-10 days ago but scared to at this point ...
     
    Mortar Man, Jul 16, 2011
    Mortar Man, Jul 16, 2011
    #2369
  12. Jul 16, 2011 #2370
    Raamman

    Raamman Light Load Member

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    You are too kind with your offer Mark; but as it is the chip is still in the hands of ups and will be on it's way back, and I have determined to follow my own advice and put the money to a backup unit instead. Rand did not provide any alternative option for shipping, nor did they state in advance that ups was the courier service to be employed. Thank you for all your help here on the truckers report.
     
    Raamman, Jul 16, 2011
    Raamman, Jul 16, 2011
    #2370
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