Did a load for them out of Dallas to Laredo , First broker told us load will be ready at 3pm then she called back and said it will be ready early send in driver at 11am . Driver got there at 11am they told him turn the reefer on at 25 deg and they will call him ,He called me back at 3pm said they haven't called him and he got idiling ticket .I called her if we getting detention on this she said she will apply for detention with customer .We went back and forth calling her she said customer is aware of this and my driver got loaded at 9pm out of there.Next morning went to Laredo my driver got there at 8am the placed opened at 9am took the papers and told him to wait they will call him. Called her told her he was waiting she said she will call the customer . At 3 pm i called again that my driver still waiting she said she applied for detention with the customer and she will do the best to get us paid for detention if not she will put in some money from her end (i don't know how she was going to do that) just get the times my Driver got empty at 5pm and we missed the load we were picking up from there.Next day i called to send me the confirmation with detention she said she had emailed customer and just waiting for his email.She emailed back the next day that she haven't forget about it she is working on it , I called on 3rd day she told me customer has approved $50.00 for the detention
i was like wtf ,And she told me customer has contract with them that they don't pay detention and that is the best they can do .I told her i would have not delivered the load and got the detention first .And told her to tell the customer to shove that $50 up there ###. I had 100% on time rating with them that's how they treat good carriers . Never trust them get in writing about detention before u haul for them.
Total Quality Logistics (TQL)
Discussion in 'Freight Broker Forum' started by jj94587, Aug 5, 2011.
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TQL takes the experiences of our carriers very seriously. If you would like to further discuss a specific situation, please contact us at carrierconcern @ tql.com (do not include spaces).
Sdtransportllc, KB3MMX and 123456 Thank this. -
123456 Thanks this.
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So, it was ok with you that you asked your driver to violate DOT hours of service rules? You had him there at 1100, had him messing around until 1500, still up, not a solid break... and who knows what he did before 1100... he got loaded at 2100, departed, and ran through to Laredo (420 miles/7.5-8 hrs), and delivered at 0800?
Not once did you allow him to be compliant, and the driver himself evidently didn't argue about it, but all you're worried about is your detention pay?KB3MMX Thanks this. -
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KB3MMX Thanks this.
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TQL Mobile AL Allentown PA 1192 mi 1800 dol no Fuel Surcharge 03082012 Voice A19.jpg
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tql what a joke
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