Rand Mcnally 710

Truck stops have not quit selling them. If this is true then name a major brand that has stopped selling them. The store or location of the store.

I asked you for information before on the first posting of this before several weeks ago. I am reaching out to you, at least try to communicate.

3 of the 710's in the truck at all times? You buy one, if it fails you take it back to the store or warranty through Rand Customer support. If you have more than one then you bought more. If you are so unhappy with the 710 why did you buy 2 extra one's? This would have been out of your pocket.

Thanks,
Mark

 

You could have done a backup on the 710 Via the TND Dock and when you got the replacement you could have done a restore. I have been on these forums for several years. If you are computer savvy, I could have told you the physical location of the user folders and you could have manually copied them. Options were available.

Your right, I do not test Rand's, maybe that is why I have so many in my office for testers. I oversee over 100 Beta Testers. I test each new version that I get almost daily before issuing it to the testers. Drivers have issues and I troubleshoot their issues. Kind of hard to do without the product in my hand.

Nobody is doubting you had any issues. I asked for the Pilot that you metioned to me that had so many returns so that Rand can investigate. You talk in general, but will not supply me any details.

There has to be a reason the ones you had lost the speakers. I have asked you for information on how you run the units. Since I work in R&D this is important to understand to see if specs need to be looked at.

According to our records you only returned one 710 for warranty.

Screen locking up. Did you update to the latest version? If it locked up was it a one time deal or constant? You could have posted on the forum about this and the speaker issue so that Rand could resolve the issue(s).

Help is just a post away.

Thanks,
Mark

 

TRUCKERS, READ THIS STORY BEFORE YOU BUY A RAND MCNALLY TND500, TND 500, TND700, TND 700, TND710, TND 700, T7E





You know the old saying "no matter how bad you have it there's always someone else worse off than you"? I'm only going on my 4th Rand McNally TND 700. sportsterbob is on his 7th!



The following is the email I sent to Rand McNally's consumer affairs department to which they promptly blew me off and referred me right back to customer service.



......................



First, let me start off by saying "I WILL NEVER BUY ANOTHER RAND MCNALLY PRODUCT AGAIN"! I am 100% dissatisfied with my Rand McNally "intelliroute TND 700", my Rand McNally Motor Carriers Atlas both of which were purchased in 2010 and Rand McNally Customer Service.



I am an independent trucker and I tell any and every trucker who will listen not to purchase a Rand McNally "intelliroute TND 700". I have a CB in my truck and there are plenty of times other truckers get on the radio asking about the Rand McNally and believe me I tell them plenty. I didn't always feel this way. My husband and I were in the market for a unit and had already decided upon the Rand McNally so when I received it as a gift last September I was thrilled and proud to own the supposedly best unit on the market. Other truckers from all over the country would show great interest in it. They would see it attached to my windshield or see me entering information into it while at a stop. I was more than happy to tell and show them how it worked telling them "it was the greatest thing ever invented". My enthusiasm continued for 2 months as the unit did almost everything I needed it to do. Then the problem started. The USB port became loose and would not hold the connection on the charger in my truck and since it only has a 2 hour battery life the unit became 99% useless to me. One would think that Rand McNally would have considered manufacturing the unit with a replaceable battery or with a battery that would hold a longer charge. The legal length of a trucker's daily on duty status is 14 hours, but we're not all long haul truckers who live in our trucks and drive at all different hours of the day and night. I am a regional driver who is home every night. If I didn't have to deal with the stress of the unit going out on me when I need it the most during the day I could run it on the battery all day or have the option of changing the battery during the day and recharge the unit at home every night.



My feelings of love for my Rand McNally "intelliroute TND 700", quickly turned to hate when I realized that I am now at the mercy of Customer Service and am stuck with a $500. GPS unit that I can barely use. It is only by accident that I stumbled upon your email address because none of the customer service reps ever offered it to me or my husband even though we made ourselves perfectly clear how dissatisfied we were with the unit. I have not had any contact with customer service since they replaced my brand new unit with a refurbished one that was marked as "new" on the receipt that it came with. But it was clearly not new because it was still set with the previous truckers settings who owned it before me. This used unit started doing the same thing after only 3 weeks of use. They sent me a new charger insisting it was the charger this time and not the unit and of course that didn't work either. They offered to send me another refurbished unit stating that the "intelliroute TND 700" "was now at "end of life" and it would not be possible to send me a new one. So Rand McNally decides to come out with a better unit than my unit which I was only able to enjoy for 2 months and I'm basically SOL (Do I have to spell it out?). That was back in the beginning of the year and that's when I gave up on the unit and customer service and stopped syncing the unit with the software that I have nothing but problems with also. In the meantime, I kept receiving emails inviting me to the trade show to see the fabulous new and improved Rand McNally "intelliroute TND 710" to further rub salt into the wound.



So now I only use the unit for directions in to my destination which I have to enter in to the unit the night before while it's charging at home because the USB plug will not maintain the connection while the truck is moving. Then I have to start the unit routing to that destination so that all I have to do the next morning is turn it on and choose "select previous route" in order to save precious battery time when I actually need it to work. But I can only turn it on once I'm within 5 miles of the location and hope that I don't miss a turn or there is no detour along the way. Then I have to quickly turn it off once I get to the street that the destination is on. Then I try to get it to charge up again once I arrive there by trying to get the USB plug on the charger to connect. But it has to be in such a way so that it stays connected and I have to make sure that I don't move around too much in my cab so I don't lose the connection or else the unit will go out while I'm right in the middle of trying to get to my next destination and then I can't use it for the rest of the day. When I punch in my next destination I have to write down the route so that if the unit goes out on me I at least have something else to refer to. Pretty ridiculous isn't it? In the meantime, I can't use any of the other features that the unit provides such as keeping track of my total mileage, state mileage, toll mileage, hours, eta, etc.



As for my Rand McNally Motor Carriers Atlas, that's a another story which seems so much less significant than the problem with the GPS unit. I bought it in April of 2010 and it completely fell apart by September of 2010 after very light use. What a coincidence. I received the GPS unit in September. Now, when I have to refer to my Motor Carriers Atlas because I can't use my Rand McNally "intelliroute TND 700" it's a constant reminder of how Rand McNally got the better of me. Not only did Rand McNally fleece me out of over $500. I have to spend another $400.-$500. to purchase another GPS unit (I will not be purchasing another Rand McNally Motor Carriers Atlas).



The big question in my mind right now is whether I will get a response to this email and is anyone going to actually read it from start to finish. As for me, I'm moving on. I'm already in the market for another GPS unit for truckers. Once I get my new one I'm going to throw my Rand McNally "intelliroute TND 700", out the window of my truck and run it over with my trailer which will give me tremendous pleasure. I'll send you the link to the video when I post it onYouTUBE.




.....................


That's it, no "Dear Rand McNally" no "Thank You". They don't deserve any of that. Since this email was sent I sent back my second unit for a 3rd refurbished and defective unit. I called tech support and asked to speak to a supervisor and the tech refused to give me a supervisor stating that the supervisor hired him to deal with the problem. I then called the corporate office and asked for the president of the company. Of course I didn't get to speak to him or her but I did speak to someone who told me she would have the tech supervisor call me. Of course the supervisor didn't call me but another tech did and asked me if I want another refurbished unit or the fabulous new TND 710. I told him I wanted the TND 710 and he said he could sell it to me for half price! That's when I hung up on him. He called me back not 15 minutes later and said that it just so happens that they just found a brand new TND 700 still in the box that they could send me. It's a miracle! After reading sportserbobs story would I even want a TND 710? So, now I have to send my 3rd unit back before they will send me the 4th supposedly brand new TND 700. The big question in my mind is what happens when this one does the same thing.


In case any of you decide to accuse me of being a salesperson for another GPS manufacturer I assure I am the real deal. I've filed a complaint with the Better Business Bureau of Lexington, KY to which of course Rand McNally never even bothered to respond.


I will keep you posted.

 

Originally Posted by yankeerose
TRUCKERS, READ THIS STORY BEFORE YOU BUY A RAND MCNALLY TND500, TND 500, TND700, TND 700, TND710, TND 700, T7E

Why list all when you have a T7E only. Have you bought anyother models?





You know the old saying "no matter how bad you have it there's always someone else worse off than you"? I'm only going on my 4th Rand McNally TND 700. sportsterbob is on his 7th!

I have attempted to converse with sportsterbob and get some details. Still waiting on details.


The following is the email I sent to Rand McNally's consumer affairs department to which they promptly blew me off and referred me right back to customer service.


Customer support handles support.
......................



First, let me start off by saying "I WILL NEVER BUY ANOTHER RAND MCNALLY PRODUCT AGAIN"! I am 100% dissatisfied with my Rand McNally "intelliroute TND 700", my Rand McNally Motor Carriers Atlas both of which were purchased in 2010 and Rand McNally Customer Service.



I am an independent trucker and I tell any and every trucker who will listen not to purchase a Rand McNally "intelliroute TND 700". I have a CB in my truck and there are plenty of times other truckers get on the radio asking about the Rand McNally and believe me I tell them plenty. I didn't always feel this way. My husband and I were in the market for a unit and had already decided upon the Rand McNally so when I received it as a gift last September I was thrilled and proud to own the supposedly best unit on the market. Other truckers from all over the country would show great interest in it. They would see it attached to my windshield or see me entering information into it while at a stop. I was more than happy to tell and show them how it worked telling them "it was the greatest thing ever invented". My enthusiasm continued for 2 months as the unit did almost everything I needed it to do. Then the problem started. The USB port became loose and would not hold the connection on the charger in my truck and since it only has a 2 hour battery life the unit became
Battery life is 30 minutes on the 7" and about 2-3 hours on the 5". This is due to the 7" running a high def screen. Did you try the AC cord to see if it did the same? 99% useless to me. One would think that Rand McNally would have considered manufacturing the unit with a replaceable battery or with a battery that would hold a longer charge. The legal length of a trucker's daily on duty status is 14 hours, but we're not all long haul truckers who live in our trucks and drive at all different hours of the day and night. I am a regional driver who is home every night. If I didn't have to deal with the stress of the unit going out on me when I need it the most during the day I could run it on the battery all day or have the option of changing the battery during the day and recharge the unit at home every night. With about 3 million drivers it is hard to make 3 million TND's to suit everyone's needs. It comes with a DC and AC cord. For the most part the driver will have it plugged into the DC connector on their truck.



My feelings of love for my Rand McNally "intelliroute TND 700", quickly turned to hate when I realized that I am now at the mercy of Customer Service and am stuck with a $500. GPS unit that I can barely use. If it was less than a year old it is covered by warranty. It is only by accident that I stumbled upon your email address because none of the customer service reps ever offered it to me or my husband even though we made ourselves perfectly clear how dissatisfied we were with the unit. Did you E-Mail me? Customer Support is the front line of support. I have not had any contact with customer service since they replaced my brand new unit with a refurbished one that was marked as "new" on the receipt that it came with. Most companies will replace with a refurbish. If my phone breaks it will be replaced by a refurbish even though I bought new. But it was clearly not new because it was still set with the previous truckers settings who owned it before me. This was our fault. It should have been cleared and the software reloaded. This used unit started doing the same thing after only 3 weeks of use. They sent me a new charger insisting it was the charger this time and not the unit and of course that didn't work either. They offered to send me another refurbished unit stating that the "intelliroute TND 700" "was now at "end of life" and it would not be possible to send me a new one. It is not at end of life. It is still supported and if within the one year of purchase it is covered by warranty. So Rand McNally decides to come out with a better unit than my unit which I was only able to enjoy for 2 months and I'm basically SOL (Do I have to spell it out?). That was back in the beginning of the year and that's when I gave up on the unit and customer service and stopped syncing the unit with the software that I have nothing but problems with also. In the meantime, I kept receiving emails inviting me to the trade show to see the fabulous new and improved Rand McNally "intelliroute TND 710" to further rub salt into the wound. At the bottom of the E-Mail's you can opt out.

I see where you had the orginal TND replaced once. So what you have now is your 2nd unit. Where are the other two?



So now I only use the unit for directions in to my destination which I have to enter in to the unit the night before while it's charging at home because the USB plug will not maintain the connection while the truck is moving. Then I have to start the unit routing to that destination so that all I have to do the next morning is turn it on and choose "select previous route" in order to save precious battery time when I actually need it to work. But I can only turn it on once I'm within 5 miles of the location and hope that I don't miss a turn or there is no detour along the way. Then I have to quickly turn it off once I get to the street that the destination is on. Then I try to get it to charge up again once I arrive there by trying to get the USB plug on the charger to connect. But it has to be in such a way so that it stays connected and I have to make sure that I don't move around too much in my cab so I don't lose the connection or else the unit will go out while I'm right in the middle of trying to get to my next destination and then I can't use it for the rest of the day. When I punch in my next destination I have to write down the route so that if the unit goes out on me I at least have something else to refer to. Pretty ridiculous isn't it? In the meantime, I can't use any of the other features that the unit provides such as keeping track of my total mileage, state mileage, toll mileage, hours, eta, etc.

You got the Unit in Sept (10)? 2 months - Dec 10? you had it replaced. So by Jan 11 you get your 2nd unit and within 3 weeks (Feb 11) it is issues. You charge at home, but it will not charge in the truck? It uses the same pins (1,5) on the USB port for both DC and AC, not sure why you say the USB port will not charge, but you charge it each night on AC - this would lead to the DC cord. If they replaced the DC cord and you still have issues, did you look at the connector on the truck to make sure it provides a good connection?

But, back in Feb 11 you are under warranty, but you refuse warranty. It is now Oct 11 and you say the unit is end of life? Your warranty has run out, but you had plenty of time to have it replaced again in warranty.

Rand Customer support is there for you. They are not required to give out my E-Mail address as I do not work for Customer support. I work for R&D. I assist drivers who contact me either via the forum or customer support with their issues.

As for my Rand McNally Motor Carriers Atlas, that's a another story which seems so much less significant than the problem with the GPS unit. I bought it in April of 2010 and it completely fell apart by September of 2010 after very light use. What a coincidence. I received the GPS unit in September. Now, when I have to refer to my Motor Carriers Atlas because I can't use my Rand McNally "intelliroute TND 700" it's a constant reminder of how Rand McNally got the better of me. Not only did Rand McNally fleece me out of over $500. I have to spend another $400.-$500. to purchase another GPS unit (I will not be purchasing another Rand McNally Motor Carriers Atlas).

Did you contact anyone at Rand about your MCRA? If not, why wait till for over a year to mention it here?


The big question in my mind right now is whether I will get a response to this email and is anyone going to actually read it from start to finish. As for me, I'm moving on. I'm already in the market for another GPS unit for truckers. Once I get my new one I'm going to throw my Rand McNally "intelliroute TND 700", out the window of my truck and run it over with my trailer which will give me tremendous pleasure. I'll send you the link to the video when I post it onYouTUBE.

When your 2nd unit failed you were within warranty, but you elected not to use the warranty to correct the 2nd issue.

By what you mention, that you can charge at home on AC, but not DC in the truck. Do you use DC at all in the Truck? If not, is this the main issue? Battery not lasting 14 hours? Rand did survey's and found over 99% of the drivers would have the TND on some sort of DC source.

Thanks,
Mark




.....................


That's it, no "Dear Rand McNally" no "Thank You". They don't deserve any of that. Since this email was sent I sent back my second unit for a 3rd refurbished and defective unit. What defect? DC issue again? I called tech support and asked to speak to a supervisor and the tech refused to give me a supervisor stating that the supervisor hired him to deal with the problem. I then called the corporate office and asked for the president of the company. Of course I didn't get to speak to him or her but I did speak to someone who told me she would have the tech supervisor call me. Of course the supervisor didn't call me but another tech did and asked me if I want another refurbished unit or the fabulous new TND 710. I told him I wanted the TND 710 and he said he could sell it to me for half price! That's when I hung up on him. He called me back not 15 minutes later and said that it just so happens that they just found a brand new TND 700 still in the box that they could send me. It's a miracle! After reading sportserbobs story would I even want a TND 710? So, now I have to send my 3rd unit back before they will send me the 4th supposedly brand new TND 700. The big question in my mind is what happens when this one does the same thing.


In case any of you decide to accuse me of being a salesperson for another GPS manufacturer I assure I am the real deal. I've filed a complaint with the Better Business Bureau of Lexington, KY to which of course Rand McNally never even bothered to respond.


I will keep you posted.
If you continue to have issues with the TND not charging in the truck, but will charge at home. This is what I would look at.

DC Cord.

DC source in truck.

Is the DC connector making a proper connection and does not have an "air Gap" at the Postive (tip) end.

The TND get its power on the same pins, as all USB connectors. This is a standard. On a 5 pin - pins 1,5 and on a 4 pin - pins 1,4.

Make sure you use the supplied DC cord that comes with the TND. If you have a 7" it draws 2Amps. Most other USB power cords provide only 1Amp. The TND 7" will run, but about hour 7-9 it will shut off. The 1Amp cannot charge the battery and run the high def screen at the same time. Battery is totally drained by now.

Thanks,
Mark
__________________
Rand Lead Beta Tester
rmleadbetatester@gmail.com

​

 

Yadda yadda yadda. You think you have all of the answers and you don't even know what you're talking about. I just sent back my 3rd unit today in order to receive my 4th unit. The first 2 were TND 700's, the 3rd one is a T7E, the next one is supposed to be a brand new TND 700 that they miraculously found laying around to send me after telling me for months that there wasn't a single new TND 700 on the face of the earth to be had because the product is at "end of life". The first 2 units were sent back within the 1 year warranty. The warranty was up at the end September which is when I called to send the second one back. When I sent the first unit back last year they informed me that every time you get a replacement the warranty starts over again on the next one which doesn't matter because I still reported the 2nd one within the one year warranty of the original one. Why the gap in between the beginning of the year and now? Because customer service wanted to send me a 3rd refurbished unit back in January instead of a new one and did not offer me any other recourse. Shame on me for not being happy with that after spending $475. for a unit I was only able to use for 2 months. Turns out I was right to feel that way since the 3rd unit I just received is defective. I almost settled for using the unit that I had at it's 5% capability because I don't have the time to battle with a company that clearly doesn't give a #### about their customers. But since I paid $475.00 for the unit I thought I should be able to use it at 100% for more than a few months. Rand McNally has the nerve to ask me to pay half price for the new TND 710. Should I get 95% of my money back because I can only use my unit at 5%? So, reluctantly, I went online to get the phone # for customer service and that's when I stumbled upon the email address for the consumer affairs department. That was at the end of July and that's when I decided to put the whole thing down on paper and send consumer affairs a letter hoping that I would get to speak to someone there. They replied to my email almost immediately and sent me right back to customer service/tech support which was the same brick wall I've been hitting since the beginning. It wasn't until I called corporate headquarters that I actually got some kind of action. They are sending me a new TND 700 supposedly still in the box. We'll see whether that will solve the problem. I have my doubts. I don't know what the problem is between you and tech support/customer service in Richmond, KY but I have all of the emails documenting the dates and exactly what number unit I'm on.

As for your response, your arrogance doesn't surprise me. It's the same Rand McNally thinks they're all that attitude I've been getting for the last year. Do you think I'm not smart enough to trouble shoot between the unit and the power cord and the outlet in my truck? If I have a major attitude it's because I've been fleeced by Rand McNally out of $475.00 for a product that they promote but can't deliver. Do you think I care that 50 trillion other truckers are happy with the product? I think the number is more like 28,000. That's what customer service/tech support told my husband when he spoke to them last year. How many of those units were "lemons" like mine. I'm sure that's probably one piece of useful information you won't be sharing. All I know is that I'm out $475. for a tool that I can't use. If I had my choice I'd rather go back to the old fashioned way and not have a GPS and keep the $475.

 

Do not know why you need to post this on every thread on this site?

Mark

 

Are these units manufactured in China? I think Malaysia turns out better quality.