Suppport Thread for the TND 500, TND 700 or future Rand McNally products.

Mark Kling · Oct 16, 2011

DonRobbie said: ↑

Will the address book from a TND 700 copy over to a TND 510? My 700's power plug is getting flakier and I really don't want to pay $400 for another one with the same problems (It seems like the 5" ones aren't having the power cord issues)
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Following steps.

Connect 700 to computer and allow the Dock to start.

Top row, 2nd from the left - Backup. (not full)

Once done, connect 510.

Top row, 2nd from the left - restore (not full)

Once done, you may now hit the update button.

PM me in regards to your other unit.

Thanks,
mark

Mark Kling · Oct 17, 2011

kwantz said: ↑

is the actual cord the problem or the connection itself?
if its the cord, goto radio shack or some electronics store and buy a new one for under 10 bucks....
Click to expand...

The specs as noted.

5 pin

5" - 1 amp out.

7" - 2 amp out.

You will be hard pressed to find a 2 amp out cord. Most for sale are .500 amp to 1 amp.

If the cord is the issue, then it should be replaced via Rand.

Thanks,
Mark

mrtrdrvr · Oct 17, 2011

cc194217 said: ↑

Update, I just put in Wytheville, VA to Washington Court House, OH. routed me I-77, I-64, WV-34, US -35, OH 41.

set for - no hazmat, 80,000, 13'6", 102" wide, 53' trailer.

this is on the latest maps that are for sale.

Thanks,
mark
Click to expand...

They need some updating then, you can take us35 right off from I-64 and it's freeway for a decent section. No use going up wv34 anymore unless your going to or coming from the truckstop.

Mark Kling · Oct 17, 2011

mrtrdrvr said: ↑

They need some updating then, you can take us35 right off from I-64 and it's freeway for a decent section. No use going up wv34 anymore unless your going to or coming from the truckstop.
Click to expand...

It might be tagged as WV 34/US 35, just the mapping shows WV 34.

Thanks,
Mark

Raamman · Oct 18, 2011

yankeerose said: ↑

Believe me if I thought it was something that I was doing wrong I would much rather know it than go through this nightmare. But I've already eliminated that scenario just for the fact that the 3rd unit I received was defective right out of the box on the first plug in. I hadn't even left the yard yet! That combined with the process of elimination of everything else it could possibly be in regards to my truck tells me that either the unit is defective or it's the power cord that comes with it. When my second unit failed they insisted it had to be the power cord so they sent me a new cord that is identical to the original cord. Could I have tried another power cord from another manufacturer? Sure, but since Rand McNally will void your warranty if you do there was no way I was going down that road.

Here's what I think the problem is;

In the beginnining they told my husband that the refurbished unit they were sending me was one that had the same USB problem and that they fixed it and basically it was as good as new.

My theory is that they're not fixing these units at all. I think they're just sending these units right back out again as is because they're not taking the problem or the dissatisfied customer seriously. My second unit still had another trucker's settings still in it.

On my last go around with tech support he told me to send the unit back so he could bench test it. I don't need it to be bench tested. I bench test it every night at home on the AC charger. It needs to be road tested.
The unit does the same thing whether it's in my truck or in my personal vehicles. So, I'm supposed to do all of the trouble shooting on my end but they're only going to do so much on they're end. Guilty until proven innocent right? And why do I have to tell Rand McNally that they need to road test this unit after explaining on the phone and in writing in great detail the problem that I'm having with it? They're supposed to be the best in the industry at this trucker GPS stuff. That's why I went with them in the first place.

I sent my unit back and they are supposedly going to send me a 4th one that's new and still in the box. I hope and pray this will be the end of it. Mark, the lead beta tester has offered to help. We'll see what happens.
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have you checked your own power supply is normal ? just asking as 4 units having faulted is rather high off general quality control levels for manufacturing- not saying absolutely impossible but Im fairly certain a qc analyst would suggest that though

Mark Kling · Oct 22, 2011

kwantz said: ↑

They cant be that hard to find, I have 5 of them laying around the house from other electronics. any ways, is the problem with the gps the actual cord messin up or is it the input?
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On the road, the 2amp is not as common as the 1 amp out. Most stores only have the 500ma or 1000ma.

Thanks,
Mark

Corporal_Clegg · Oct 22, 2011

kwantz said: ↑

so whats the main issue people are having? the cord or the input?
people should take a look around the house if its just the cord. Most electronics, come equipped with those USB chargers. even if you dont have a cirgarette lighter mini usb, just get one of those 5 dollar ciggarete inverters. those things are always on sale for dirt cheap. Doesnt the Rand come with both? so you should have 2 cords... Im guessing its not the cord thats the problem? it must be the actuall input bumming out?
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Dude, he has said several times that it takes a 2 Amp cord. Most of those other cords are 1 Amp or less.

Mark Kling · Oct 22, 2011

Most common is the 4 pin USB.

Rand uses the 5 pin USB.

500 models use the 1 amp

700 models use the 2 amp.

The 700 models run a HD screen. The current draw is more than the 500 models. You can use a 2 amp on a 500 model, but not a 1 amp on the 700 model. The 1 amp will not provide enough current draw to fulfill the battery charging and HD screen at the same time. After a few hours of minimum charge the unit will go to a blank screen and turn off.

Thanks,
Mark

ironpony · Oct 22, 2011

kwantz said: ↑

so whats the main issue people are having? the cord or the input?
people should take a look around the house if its just the cord. Most electronics, come equipped with those USB chargers. even if you dont have a cirgarette lighter mini usb, just get one of those 5 dollar ciggarete inverters. those things are always on sale for dirt cheap. Doesnt the Rand come with both? so you should have 2 cords... Im guessing its not the cord thats the problem? it must be the actuall input bumming out?
Click to expand...

After using one for awhile, the real issue is letting the charger cord just hang from the plug. Couple that with the vibration we get in a big truck going over these not-much-better-than-goat-trails that Congress and the Several States think they don't need to maintain - and you have issues.

Do yourselves a favor... get a nylon zip tie and secure the charger cord, with extra slack past the tie. Seems to have cured all of my ills with the charging issue.

There may be an issue with the power-on-reset circuit. I can't get mine to turn off - however, if you pull the battery plug and let it run down for awhile, the ON/OFF switch will turn the unit off. Never have had a problem with the RESET function - that always will cure any software ills that pop-up.

Mark Kling · Oct 22, 2011

ironpony said: ↑

After using one for awhile, the real issue is letting the charger cord just hang from the plug. Couple that with the vibration we get in a big truck going over these not-much-better-than-goat-trails that Congress and the Several States think they don't need to maintain - and you have issues.

Do yourselves a favor... get a nylon zip tie and secure the charger cord, with extra slack past the tie. Seems to have cured all of my ills with the charging issue.

There may be an issue with the power-on-reset circuit. I can't get mine to turn off - however, if you pull the battery plug and let it run down for awhile, the ON/OFF switch will turn the unit off. Never have had a problem with the RESET function - that always will cure any software ills that pop-up.
Click to expand...

What is the serial number?

Thanks,
mark

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