Suppport Thread for the TND 500, TND 700 or future Rand McNally products.

Not all is lost... it keeps a backup in a hidden folder each time you update... let me know what OS you are running and I can give you the path...

Thanks,
Mark

 

On the PC I meant... if you are somewhat computer savvy and know how to show hidden files and folders then the path is easy.

If you are not computer savvy then either DieselBoss or I can remote in to your laptop and find the files for you.

Thanks,
Mark

 

You should have gotten a card to fill out. It would have been external of the box. Did you not get the card and if not, what store was this?

Location also.

510 should be 11.4.1968.

thanks,
Mark

 

If you could remove the link to the coupon. The customer should be getting the card directly upon purchase from the dealer/store or contacting Rand for one.

Thank you,

Mark

 

If you connect your 510 to the computer, look under your start up menu/ computer - click on this. look for an exernal drive called IntelliRoute. It should have a Navi, RM, NaviMaps, and NaviVoices folders and some misc files. One of the misc files should show SetUpTNDDock. Double click on this. It should start the install process. If it comes up with a screen to either repair or uninstall, click on uninstall. It should uninstall. Then click on the file SetUpTNDDock again for the install.

Or

On your computer menu/control panel look for uninstall. It should be under Programs. Scroll down on the programs listed till you see the Rand McNally TND Dock and then click on it and add the top click on uninstall.

once uninstalled you can then go back to the TND and double click on SetUpTNDDock again.

++++++++++++++++++++++

It is a self installing file, but sometime as programs go it may get hung in the install process.

Let me know how it goes.

Thanks,
Mark