Suppport Thread for the TND 500, TND 700 or future Rand McNally products.

I just sent it.

 

ok next weeks check is going to be for 3700 miles time for a gps. will i have to install updates right away? these things sit around TS for months don't they i was hopping for something that would just be plug and play. I am old and dont have my grandkids with me to fix it even a smart phone scares me

 

Thx cc u saved me, I sent that email to you.

 

I purchased my 5" tnd in January from a TA. My speaker went out on it last week, so I'm having to run an external speaker for it now. TA won't exchange it because I was purchased more then 30 days ago. So now I guess I have to send it in to Rand Mcnally to have it fixed. Yeah, no problem except I'm on the road for 6-8 weeks at a time and only home for 4 days. So what am I supposed to use for the next 2 months its gonna take for me to get back home and check my mail. I would like to think Rand Mcnally could send TA a authorization for me to exchange it with them.

 

I can't get my 710 to even start. It's been 3 days now and it will not boot. First it started crashing a lot, then the DC charger plug stopped working and now the whole unit has stopped. I'm not a happy camper with the problems I've had lately. I updated to the new Dock the unit was also updated. I tried to run the diagnostic but it want recognize it. Keeps saying "unit must be connected." It is connected!

 

Nothing, I let it sit for 14 hours and charge for 3. It will not boot.

 

I just sent my 710 back to Rand for repair. Mine was doing the same thing as yours; it won't boot at all. I think the problem started with the charger not fitting properly in the USB port. If I connect a USB cable from my laptop, it fits fine and is securely connected. If I plug in the charger from my truck, I have to pull it out of the USB port on the 710 about 1/4 of the way to connect. After awhile of road vibration, the plug just falls out of the unit. I finally had to buy a 510 as a backup unit while I sent the 710 in for repair. I hope they send a new charger back with the repaired 710.