TQL - "What kind of a rate would you need to make that work?"

I love TQL and all threads about them

 

They actually had a public relations lady who must have done a google search and discovered another thread here bashing their unethical practices. She made a big show going on and on about how TQL would never condone this behavior and she would get to the bottom of it. She must have been a new hire or something cause she disappeared after a couple of posts. I'm sure the bosses at TQL put her right back in her place and set her right. You just had to know those posts were nothing more than empty words.

 

Hi. PR lady here. I will absolutely investigate any and all specific instances of unethical behavior by our brokers. You just have to provide me with specific information - load numbers, PO numbers, names, times of calls, etc. There are thousands of transactions that take place at TQL every day. Not every one will go right. We understand this and I am truly sorry for your frustration. But there are also thousands that do go well and many brokers who have outstanding relationships with their carriers. Please message me with any specific complaints and I will respond immediately.

 

I have no complaints anymore because I quit bothering with TQL back in Jan or Feb. As for the carriers that have good relationships with some of the better TQL agents - I don't doubt that, there are members here who will say as much. They don't need any extra competition from me good for them, have a nice day.

 

I've had goodluck with TQL in the Northwest. That said, they played a little game with me last week. Got a load from them, got the conformation e-mailed to me, deadheaded 150 miles for them, then they called back and said my insurence and MC number was having a issueand they can't give me the load.

No problem with my carrier profile, they just found someone cheaper after i deadhead and got the conformation from the jerks. I did not change a thing on my carrier profile. 3 days latter, had a truck up north that needed loaded, found a load from them, got the ok. then backed out an hour latter for a better paying one. I guess i can play there games too.

 

I hate to say it Stump but I've had the same experience with TQL and I'd swear it was because they found someone cheaper. My new deal is that I get all the load info up front and call the shipper.

That being said - I still haul for them and get some decent rates.

 

I was curious as to what determines a truck "Being officially dispatched" on a load - as far as if they do bail on you for a cheaper truck, what do you need to get the TONU fee?

 

No one at TQL knows what TONU means, so none of that applies in this thread. As far as getting it from another broker, any honest one will shoot you $150 minimum if the truck has headed towards the pickup. By "headed towards", I don't mean you just started the truck and put it in gear, I mean you moved down the road a at least a few miles.

The attitude at TQL seems to be they don't pay accessorials. Anything that goes wrong, detention, overweight, etc. is either an act of God or the drivers fault. Force majeure has a different connotation to TQL than how the term is normally understood.