rand mcnally tnd 720 questions, please help

If any post is in regards to restrictions/issues or anything that has to do with support, please post it in the support thread. It makes life a little easier.

Thanks,
Mark

 

I respectfully disagree with your statement about the 53' / 102" restriction on I-95 through NYC. Please provide a link to documentation as proof. There is no signage in support of this that I'm aware of, and if your statement is true then I'd certainly like to know about it.

As for the upper / lower levels, if you're billing and selling your product as a 'truck' GPS (at a premium cost, mind you), the least you can do is make your own exception for routing over the upper level of the GWB. And the restriction is not actually the GWB itself. My experimentation showed the restriction at the highway bridge just east of the GWB.

The I-95 corridor through NYC is a very heavily traveled area. I don't think that it's unreasonable for us to expect that a company with the brand name recognition and reputation of RM would take positive and aggressive action to ensure that routing solutions through the area would be 100% accurate and efficient. I'm not seeing that, and I'm at a loss as to the reasoning behind that decision.

My map database is over a year old, according to the messages that my unit is giving me. And the dock software doesn't offer me an option to upgrade. AND the periodic updates don't fix this glaring oversight. Can you, as a 'lead beta tester' and our primary link to the company hierarchy, explain to us why this major issue has not been addressed in a timely manner?

Don't get me wrong, I like your product. What I'm dissatisfied with is the seemingly lackadaisical response to MAJOR issues with routing efficiency. Especially since one of the biggest marketing incentives of RM is the routing efficiency and dollars saved by same. I don't see how you can justify that when errors in your routing algorithms cost untold numbers of truckers over an hour and 60-some miles each way while transiting the NYC area to and from New England. And you simply shrug it off as 'map data' issues.

 

I typically do, but that thread has become unwieldy due to its length and the limitations of the search feature here on TTR.

Perhaps there is value in the admins creating a separate forum for RM GPS support that will allow us to break down specific issues into individual threads?

 

By creating multipule threads it creates a monster for trying to do support. I am on this forum as a support, but this is not what I do all day and night either. I do hold a full time job. Keeping the posts to one thread for support makes life a little easier for me trying to support you.

Thanks,
Mark

 

Also, note that NYC has overpasses showing as 12'6", but actual is 13'6". NYC has them listed as 12'6" which Rand goes by since this is what NYC has shown for the restriction.

Thanks,
Mark

 

WoW... and oh... ok


Suppport Thread for the TND 500, TND 700 or future Rand McNally products.

 

I find the GWB interesting.

Garmin does not have this issue. It routes you to the right roads to take the truck lanes over the bridge, both ways.
They use NAVTEQ map data as well

 

Don't feel bad, Garmin is just as bad. I haven't any idea where these companies get their info, but they need to tighten up.