Hello,
I am writing to let you know of a problem I had with one of your employees in the Seattle East, WA. store today. I purchased a pack of zip ties, which turned out to be brittle and not usable. 10 minutes later, I returned with the product and my receipt. I went to the register, and a girl named Kristin helped me. I filled out the paperwork with my information.
She saw that I didn't have a phone number and said "We need a phone number". When I said that I didn't have one, she said "So... what, you're unemployed? Homeless? Just too cheap to pay for a phone?" and then said "You're a real piece of work" in front of about 15 other customers. Needless to say, I was horrified. She embarrassed me.
I asked for the manager. She said "I am the manager". I asked for her to get her manager, and she replied "Oh, he's out walking around the lot somewhere." I said I would wait, and asked her to page him. She reluctantly went to the back office and emerged with another young man, whom listened to my complaint.
I left feeling humiliated, and like the problem was unresolved. I cannot begin to explain how this ruined my day. I usually use a pre-paid cell phone, but I haven't renewed the minutes on it. For that, I was treated in a manner that was beyond reproach.
At no time did I have a poor attitude. I am a soft spoken man, and say very little. It's unbelievable that in this day and age of economic extremes where every customer is important to the success of a business that one would be abused in such a fashion.
Sincerely,
xxx xxxxx
My Letter to TA Corporate Office
Discussion in 'Truck Stops' started by VisionLogistics, Mar 12, 2013.
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