Need advice from someone EXPERIENCED with new freightliner glider kits

Hey CP, was your truck ordered as a roller or a powered unit?

Thx, Stan

 

Your husband may void the warranty if he messes with the engine. Interstate Power may be a 24/7 shop? Let them try to diagnose the problem first then have the salesman make it right. My experience with Freightliner over the years is they almost always had a reason why my repair could not be covered under warranty. If they find out your husband has worked on the motor himself I would not put it past them to void your warranty.

 

I see FYDA Freightliner of Cincy is visiting this thread. Would you care to offer any advice?

 

I custom ordered mine, thru Harrison, from the factory. Got a factory rebuilt crate Detroit 60 and 18 speed put in at Harrison when the chassis showed up. Basically was ordered complete as a powered unit, ready to go to work. Didn't like the stock offerings so I had the truck ordered up the way I wanted it. Ordered February of a year ago and it finally got in and completed last August.

 

Sure, they can try a lot of things in voiding warranty. However, the Magnussen-Moss Warranty Act of 1975 precludes them from voiding the warranty unless they can definitively prove that what you did, what component you used, what lubricants you used, etc caused the problem, then they have no leg to stand on legally. There are other circumstances that do apply, but not in what we are talking about here. They cannot dictate who works on an engine, only if the work or component caused the problem. A nice letter from the attorney of your choice can make this quite clear to them. If they then want to play hardball, then have same attorney file the papers for breach of contract. No attorney would turn that slam dunk down. Now, if what you did or the component or lube you used was the source of the problem, then true, they can then deny warranty, legally.

 

Sucks to have to drive 3 hours back from where you bought the truck, but this is a $110,000+ brand new truck and something ain't right. I'd be bobtailing back up there in a minute and somebody would be making this right. Another member suggested paying a professional shop to diagnose then go back to the dealer. Obviously they're trying to pass the buck. Any way you slice this you're out time and money.

 

Interstate Power is authorized to do warranty work on Detroit Diesel engines just like Inland Power is my area of Wisconsin. I would talk to them first before I went back to the dealer. The metal and plastic found in the filter are also a concern. Hope he kept them to show the service advisor.

 

If they have warranty on the engine then that's what they ought to try. Might be something so simple as a pinched or broken wire harness causing the miss. Broken plastic in filters?? who knows... ...maybe it aint so simple as a messed up harness.. It's ashamed they spent that kind of money on a brand new truck and the dealer is acting the way they are.

 

As an example in dealing with Phil at Harrison, when they put the finishing touches on my glider, they got the front drive shaft either slight too short, or mounted the Carrier bearing improperly. Either way, I pulled in Omaha Truck Center because it was clanging and I need it fixed. Omaha TC called Harrison, Harrison approved a brand new driveshaft and carrier bearing. Omaha TC replaced everything at Harrison's cost and I rolled out and have never had another problem. No out of pocket cost whatsoever. So that is why I contended earlier that Phil and the folks at Harrison seemed like real stand up folks when I had a problem. And considering that the drive shaft was NOT a Freightliner warranty item, but only a Harrison thing, being this was a glider THEY put their driveshafts in, they stepped up to the plate, admitted the mistake and paid for replacements.