Suppport Thread for the TND 500, TND 700 or future Rand McNally products.

J_FROG · Jul 11, 2013

Mark Kling said: ↑

710 had the issue, not the 510 and it was the DC cord which was an easy fix by slightly squeezing the USB end of the DC Cord.

Thanks,
Mark
Click to expand...

Sorry Mark, I just imagined the results I got when I googled "TND 510" and scrolled threw the reviews. So based on what you and dieselboss said I went ahead and purchased one and yes made sure I got the "free maps update coupon". First day out of the box, guess what? FREEZES UP. Its going back. Was so hoping what you guys said was true, because I really think the RM products have good potential.
That's why I keep trying them.

66truck · Jul 11, 2013

Mark Kling said: ↑

PM me your serial number. The LTM's may not have been released yet for LTM's on TND's, just for 520's/720's.

Thanks,
Mark
Click to expand...

Sent you a Pm with the serial Mark, Thanks

Gfinch · Jul 11, 2013

What is the source of the live traffic?? I saw a icon on bootup for INRIX traffic. Is that the source for the traffic data?

ne019821 · Jul 11, 2013

Mark, I have a 720 and went to update it today but it only shows it as charging and won't show the connected screen. Tried uninstalling/reinstalling the dock but when it prompts you to connect your device I have the same problem. Any ideas?

Mark Kling · Jul 11, 2013

Dieselboss said: ↑

And backing up what you just said. We indeed had very few power socket/cord issues reported back to us from a seller support position or in testing on the 510 model. It wasn't zero on the 510, but it was not in any abnormal levels verses a half dozen other brands/models we were beating up at the same time.

And we still highly recommend doing a 3 second strain relief effort regardless of brand or model (when practical) on ALL electronics in a big rig, as a rule. I'm not going to argue the philosophy of what "should be" here. But Uncle Sam pounded a "best known methods mode" of operating into my brain under the guise of keeping the gear working while it's being shot at. I just haven't been able to shake that mode with stuff.

Restating the original intention to answer the specific question? Same answer. If a driver can obtain a new 510 from a reputable dealer at a significantly-reduced price, AND be eligible for the lifetime maps on it, I would personally recommend it unless the wifi capability in the 520 is a show-stopping want in your case.

In hind sight I see my error though. In the future, I think I will not reply to posts that begin with Hey Mark even when I know that you are off the grid for a bit. (lol)

Welcome back.

Click to expand...

Vacation - exterior house work and got rained on twice to three times a day...

Mark

Mark Kling · Jul 11, 2013

Balakov100 said: ↑

Where..
Can't find it.
Click to expand...

I have to ask... it was there.. might have been removed.

Thanks,
mark

Mark Kling · Jul 11, 2013

drumtrucker said: ↑

The new traffic everywhere purchase page (http://store.randmcnally.com/gps-electronics/gps-accessories/gps-traffic-everywhere.html) fails to inform us what the subscription length of time is. Since the complimentary subscription included with purchase of new 520/720 is for one year, I am going to assume that the $20 bucks gets you a year as well, but this should be and could be made a lot more obvious.
Click to expand...

Year.

Thanks,
Mark

Mark Kling · Jul 11, 2013

Clasix1055 said: ↑

i will give it a try....the problem I can see is I disconnect my unit daily to avoid theft, will this really help?
Click to expand...

Yes...

Thanks,
Mark

Mark Kling · Jul 11, 2013

Rooster1291979 said: ↑

Unsure about the mode question. When I click the wifi logo then fuel prices it generally will work for a minute and give me one fuel price. If I click along my route it will say something along the lines of "unable to find any check your Internet connections". I check my Internet and I'm fully connected with a strong signal.
Click to expand...

Make sure your TND has Wi-Fi enabled.

I have noticed once it is connected to a Hot-spot and you try to find fuel/weather right off the bat it may show that message. Give it a few moments like 1-3 minutes and then it should find what you are looking for.

Thanks,
Mark

Mark Kling · Jul 11, 2013

double yellow said: ↑

I apologize if this has been mentioned before, but I just skimmed the last few pages...

On the 520, the eta doesn't seem to factor in speed limits (default seemed to average over 60mph for a CA to OR trip (55 limit the whole way). It also gives "speed limit reduced ahead" warnings when the limit drops from 70 to 65 or 65 to 55 -- neither of which affect the truck speed limit (which it correctly displays as 55).

And how do I turn off the hos nanny? I have e-logs so dealing with pop-up messages when I stop or 1 mile after starting is just an annoyance.
Click to expand...

Main screen/preferences/general/update driver status - change to Main menu buttons and then go to truck tools/timers and reset the driving session/driving hours/total day/total week hours.

I think they base the speed off the car speed since truck speeds are not 100% in the map database. You can adjust the ETA in truck tools/truck info.

Thanks,
mark

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