Suppport Thread for the TND 500, TND 700 or future Rand McNally products.

I am referencing what is in the 710 and 510 manuals on Page 124/125 area on how to delete Custom POI's.

There is NOTHING in the operators manual about what you just described above. Something that seems to seriously be lacking in the operators manual on more than just this topic.

A rather weak area for consumer support.

 

Mark

new member on forms so not able to pm you. recently purchased 520 in June 2013 not even 2 weeks and was stolen. purchase several McNally product through out the years being a driver so I found old 500 TND used who can afford to keep replacing with new? seems to be working updated with dock but noticed message comes up maps are more then year old any other options for updates? like move my free maps which came with 520 over to my current unit? email support no reply


also found on flee bay used 710 with freeze up problems haven't receive it yet I knowing would need mount bracket but could you tell me is there a hard reset? or steps to perhaps get working again.


My name is David Cruz dbc1965@gmail.com I'm register with rand with all past units

 

All three routes were on STAA-legal roads according to my 2013 RM truckers atlas. The two you quoted are both from the RM 520. With "shortest" route selected, the RM 520 managed to create a route that was longest of all three (20 miles out of route) -- something it does often.

 

What YOU described the first time is exactly what I wanted to do. That is not described at all in the operators manual. The manual only talks about modifying the CSV and then pushing it out to the TND.

 

Well I'm so glad I shelled out a few hundred dollars for a gps that will recalculate when I ignore its horrible routing. Today's example:

Lancaster CA to Jacksonville, FL (2424 miles via 14/138/215/10)

RM "shortest" route: 2588 miles!
fastest route: 2455 miles (same as ideal, except bypasses phoenix via 86/8 )


You can say that your algorithm is just a little different for your "fastest" routing -- I'd say it is acceptable but trailing the competiton. But you've clearly got a bug in your "shortest" algorithm, and rather than say "oh geeze, we better look at that" you say "feel free to ignore my ###### product." Nice...