Suppport Thread for the TND 500, TND 700 or future Rand McNally products.

I swung by a Service carrier today with my 720. They did have the Nokia Lumia 925. I did connect to the HotSpot and when I went to either Fuel or Weather, I saw the lack of connection message. I have the log I need now. I will submit this to RM for their analysis.

Just to make sure I tried a Galaxy Mega and it stayed connected and weather did show up.

I use a Wi-Fi analyzer on my phone to see the broadcasted Hotspots. The Nokia Hotspot did not drop, so it might be a security issue or ?

RM will be looking at this.

Thanks,
Mark

 

In more research I found that the issue might be in the setup of the access point. I send you a PM with my phone number so we can try this out.

http://www.nokia.com/in-en/support/faq/?action=singleTopic&topic=FA141647

As with any "Smart" phone it does come with a # of available GB to allow only that "Smart" phone to access the internet. To allow other external devices to connect via the "Hotspot" or "Internet Sharing" you "may" have to purchase a "Data" plan that will cover the usage of the "Hotspot"

If you don't have the "Data" plan for the "Hotspot" then the "Access Point" may not be active to allow the 720 to connect to the internet. It will see the broadcasted SSID, but no "access" is allowed to the internet.

Thanks,
mark

 

In regards to the construction, no.

If you click on any of the listings on the right side the left side should "pop" to that area.

I am waiting on a new demo license for my test units so I cannot grab a screen shot to show you.

Thanks,
Mark

 

Unplug from any power source and leave it off for 12 hours, charge on AC for 3 hours. Then press the reset button in while holding the on/off button for about 8 - 10 seconds. If it does not respond let me know.

Thanks,
Mark

 

I found this article.

http://www.bitburners.com/blogs/32

Quite a few Windows Phone users, who are mostly Nokia Lumia owners, have reported somewhat random issues with the Internet Sharing hot spot feature. We have been able to identify at least one issue with the operating system, and a workaround to avoid it.

It seems that the Windows Phone caches the DNS servers that it uses for Internet connectivity. If you use a lot of different Wifi connections, the chances are that there are several DNS server addresses cached to your phone. The problem is that when you enable the Internet Sharing functionality, thus opening a cellular data connection, the operating system may choose to use a cached DNS server that is not available via your mobile connection.

I know you have been busy and I did PM you my phone number. I am on EST time. I will be back about 4pm today if you wish to call.

Thanks,
Mark

 

In regards to the Nokia Lumia (520), I went back to the Store and we went over the settings. The APN (Access Point) was not set up. You will need to check to see if your Access Point is set up on your phone. You might contact Nokia or your service provider to help you configure this if needed.

Thanks,
Mark

 

RM found the issue. It is an incorrect obstruction on the median in the map data.

Thanks,
mark