Support Thread for the TND 500, TND 700 or future Rand McNally products. (part two)

If you need help I am available. PM me. Wi-Fi is not suggest.

When you download the files they are saved to your C:/ in a hidden folder. Then they are pushed to the TND. When you do a D/R you are comparing to the files on the C:/. So, if you corrupted a file during download you are comparing a corrupted file to a corrupted file.

Normally I Clean out the Cache folder to "force" a new download. It normally takes 1-3 hours for the maps on a high speed network. Wi-Fi is "shared" by everyone there and the speeds that are allowed are normally not high to prevent customers from sitting there and downloading gb's of data or movies/music.

Thanks,
Mark

 

I know many drivers that do not have high speed internet, but they do have friends that do. I just updated one about a week ago at their friends house. That download took about 45 minutes on high speed internet.

See the post above this for how the TND does an D/R.

If you need help PM me. I work many hours off the 8-5 schedule or weekends. All I ask is that you be on a high speed internet connection. Remoting via Wi-Fi is painful.

Thanks,
Mark

 

First I have not heard of it going into total trip view. Try these - do an screen alignment then run a fingernail around the edge of the screen between the faceplate and the black plastic.

I am going to send you an PM. There is another tool I want you to do, but it is hidden.

Thanks,
Mark

 

It does use MD5. If you are high speed, I can remote into your computer with the unit connected and try to resolve the issue(s). I will be doing a cleanup of your registry and cleaning up the C:/ of the TND files, uninstalling the Dock, reinstalling it back, then trying the update again.

Thanks,
mark

 

Normally when a download or Dock issue the best way for me is to start at square one. This way I am not fighting other issues such as a hung installer or possibly corrupt data files.

Uninstall the Dock.
Delete the RNDDock under Appdata/local
Clean out the registry of any RNDDOC
Delete the mounted drives in the registry, except for the C:/. The 720/Dock sometimes has a slight issue of it reading the drive (letter) assigned.
Reboot the computer
Connect the TND.
Install the Dock (with any anti-virus disabled)
Let the Dock do the back up.
Redo the map download
press the normal update button.

I take this is a 720?

once this is all done, I will cut the "internal" maps off the TND and copy to the desktop.

There are two files in the Navi/Bin, one might have to be manually deleted and the other renamed.

If any issues, PM me.

Just a note of caution to those reading this. Unless you are computer savvy do not jump into the registry. This is what controls your computer files/system.

If you wish to have me do this I am available. I use Teamviewer to remote.

Thanks,
Mark