Eagle Logistics Services. Indianapolis, IN

I agree with you monkey a lot of them don't know what they're doing true on but what I see an Friday getting my tags whose one girl did not know what she whose doing but ask for help that's one of the problem I see why you guys are not getting the right information there is a training class going on this weekend to try and fix some of the problem there having but let's face it time and a lot of it if they make some changes it will work and work good

 

This one is for eagle op if you are not in training today you want our input you ask you going to get it know if eagle wants to give land star a run for them money change the way we book our load 1 we should be able to book it confirm it lock it in like quality sale rep say next we should be able to check a broker out as far as credit goes let say you find a load we book the load from any broker if that broker don't pay we don't get paid know do you think guys are going to pick a broker that you know will not pay is bill only a Dom ### I think not no one with any sense would do that there's a lot of guys that have there own broker like my self that do business with smaller companies that will pay their bills some offer quick pay are pay you in ten days like land star and pay you better than the big boys we need more freedom when it comes to booking our loads the ones that need baby setting need to go to celadon for that period let the pros and semi pros do there thing thank you lot off my mind

 

I wish it was general knowledge. Sadly, it's not. Although really, that leads me to a point I'd like to see improved in the office: Driver orientation needs to be better.

Right now our driver orientation process is...not good. I've heard it's supposed to be separated completely from Celadon and brought in-house at some point in the near future, but until that happens, there's a lot of confusion and Celadon company guys as well as Eagle L/O guys training together when the information they need isn't very similar at all. That needs to change.

Yeah, almost everyone that started with Eagle (with a few exceptions) came from other back grounds. Thankfully, it's not a hard industry to learn (although it takes a long time to get really, really good at it), but there's definitely a learning curve for new hires. Thankfully, that training class started this week. Having them all trained by one person in one class should be a huge help.

 

I'm not sure what you mean by this but I think you had two points so tell me if I'm close:

1) Let drivers book their own loads without having to approve them with their DMs:
-This is already the way it is. If you DM isn't letting you or putting up a fight, then either ask to speak to his GM and/or remind him that we aren't forced dispatch (even a little bit), so you'll go where you want to go.

2) Let drivers work with any broker:
-That's just very unlikely to happen. Even as a L/O, you're running under our authority, which means that we can only do business with people that we have contracts with. We can't let drivers book with random brokers because there's no guarantee that you'll get paid (and then that we'll get paid). Beyond that, without a contract, there's no guarantee that they broker will abide by the rules of the agreement they make with you. They can ignore detention/layover pay, refuse to reimburse for lumpers, etc. etc. and even if they're wrong to do it, it costs a lot in legal fees to sort that out.

 

While I have u here can u tell me the role of the Dm if I don't like to book my own loads is he supposed if that's the case? Very confused by this coz if I'm booking my own then maybe we sre over paying at 25% if that do most of the booking with my input mYbe they earning it

 

&beagle ops it's very important u or someone else from inside the office or management keeps in touch here! It's most info I have gotten since I've been here Thx again

 

That would be nice but I do understand contract hell I did have contracts my self when I run my own

 

So here's another thing that is sort of interesting: There are no DM's at Eagle. There is no one with that title. At Eagle, we only have Operations Managers, which carry a different set of responsibilities.

A driver manager just handles drivers with routes that were built by someone else (planner) on loads that were booked by someone else (bookers/CSAs).

An Ops manager has to book some loads, plan for his/her drivers, handle issues with pick/drop, and deal with any and all payroll issues that come up. Because of all the things they are required to do, our OMs have smaller fleets than a normal DM would (usually 15-20 compared to 50+).

In terms of what they do if you don't want to book loads, they'll book them for you without issue. A lot of OMs prefer to do this because they like the control and the fact that it makes planning easier. I'm not sure I agree with that idea, but I think that's why a lot of OM's don't like guys booking their own loads (which, again, to me seems very silly.)

 

So then I'm curious, why do you run with a company? It seems like you know what's going on, if you can handle all your own contracts and everything, then why work with a carrier?

 

Hey fr8,I agree with all you say,but eagleops did give us an example earlier....they are going to have personnel after hours and weekends now....that's a good baby step huh?