Support Thread for the TND 500, TND 700 or future Rand McNally products. (part two)

Mark Kling · Sep 6, 2015

archangelic peon said: ↑

I cringe to ask for fear of the expected answer; since the 510/710 series is not listed, are we going to be left behind on future updates or are we 'work in' legacy devices at the bottom of priority list?

If we are going to get the updates, is the random soft lockup on the new junction view introduced from previous major update one of the bug fixes?

Cheers
Click to expand...

Good question. Right now RM is testing the 510/710 for the new software and maps. Part of the issue is the software is on a new core and the x10's have slower hardware than the x20's and x30's. We hope for no issues but that again will be a business decision that I will not have control of. I can only give my input.

Yes the JV is fixed on the current version.

Thanks,mark

Mark Kling · Sep 6, 2015

mehowski said: ↑

Hello,

My question is regarding the TND 720, I have been running this unit about a year and half almost two years, its a great GPS unit. She has never let me down and the times I did not find the address I was able to find it on google maps and show her where I need to go =). I have done regular updates every week to a month. And I also got a Micro SD card for the map update. So I am kinda attached to her.

I recently started to notice that when in the truck the power light was flashing(over bumps or when the unit was talking to me). I moved the cable to the right and it was fine for a few weeks. The power got disconnected so I moved the cable to the front of the unit and was fine for this last week. Yesterday I was unable to restore power no matter what location the cable is(moving at the back plug).

I brought the GPS unit home to try the wall mount power and that did not work as well, but the computer(USB cable) that I use for updates works fine and is connected even if I move/wiggle the plug the light stays a solid red(will see if it will charge to green, but I think it will in a hour or so. must use a different pin then just the power cable(s)) The plug in that back of the unit has some free play. Is there anything I can do to fix this? (like open and/or secure or soder the plug, or do I need to buy a new 12v cable for the truck? or buy the new GPS(tablet)?)

I also have a EOBR for my E-Logs that I use I think it might be a 730 or something kinda looks like the 720. So I transferred my address books to it for now, but I would still like to use this unit as its better for maps and keeps track of my miles. And the other for just logs/hours.

Thanks for any input or recommendations,
Mike "mehow"
Click to expand...

You might try squeezing the USB end of the DC cord slightly to provide a tighter fit. Make sure the DC cord is rated for at least 2 amps.

The DC connector on the back of the 720 might be bad also. Do you see 5 gold tips looking at you when you look straight at it?

Thanks,
Mark

Mark Kling · Sep 6, 2015

StrykerJoe said: ↑

^^^^ To the tee , that post above is almost spot on for my problem ! New map update with a mem 8gb ( 8gb fell out some where in the dash ) thought maybe that was it .. Put a 16gb and No Go ! 720 shows a locked ( after the start up ) screen saying " System file missing " ? The dock do's not see it connected , the GPS knows it is connected and the dock states that yu must be connected and internet connected for the " repair / diagnostic " to work . I've this this unit and updated from the time I started trucking to now . It did this right in the middle of a run also ;( ! I can't sit due to I have a new local gig (daycab) and need a active unit . I took off to best buy and bought a 730 to use now ( HD100 thru Amazon ) .. My miles in OTR and all the stops I hope aren't lost ? Next question is , the dock program ? Do I pull the 720's dock off this laptop and act like this 730 is the new one ? Do's the Dock smart enuff to see a 720 & 730 are in use ? THX
Click to expand...

Are the new maps on the 16gb you put in? If not you will get a system file missing.

Your user information is still there.

Pm me if you need the maps again

Thanks,
Mark

Mark Kling · Sep 6, 2015

StrykerJoe said: ↑

^^^^ To the tee , that post above is almost spot on for my problem ! New map update with a mem 8gb ( 8gb fell out some where in the dash ) thought maybe that was it .. Put a 16gb and No Go ! 720 shows a locked ( after the start up ) screen saying " System file missing " ? The dock do's not see it connected , the GPS knows it is connected and the dock states that yu must be connected and internet connected for the " repair / diagnostic " to work . I've this this unit and updated from the time I started trucking to now . It did this right in the middle of a run also ;( ! I can't sit due to I have a new local gig (daycab) and need a active unit . I took off to best buy and bought a 730 to use now ( HD100 thru Amazon ) .. My miles in OTR and all the stops I hope aren't lost ? Next question is , the dock program ? Do I pull the 720's dock off this laptop and act like this 730 is the new one ? Do's the Dock smart enuff to see a 720 & 730 are in use ? THX
Click to expand...

The dock will know the difference.

Thanks,
Mark

markk · Sep 6, 2015

mehowski ; same kind of problem I and others have had . I also used many different cables . some worked a while but not long . Open it up . the usb plug is very simple thing . Problem with them is they are not built tough . they ar emade of very thin metal and the tabs that hold down the pins in cable to the pins in connector are just cut out of the thin metal box around connector and they just get loose . Just like if you lay your fingers on right hand on top of left fingers and move around .you fingers are not going to stay on place unless you apply pressure .
here is a good pic of one . http://s416.photobucket.com/user/marcuskillion/library/usb . Just bend down them two tabs on top so they hold your plug in place . .If you bend too much the plug will not go in . Get it good and tight and then leave plug in and put a little hot glue on top of them tabs so they can not bend back up .
solved problems with flashing light , shut off , charging ...

markk · Sep 6, 2015

Mark Kling said: ↑

You might try squeezing the USB end of the DC cord slightly to provide a tighter fit. Make sure the DC cord is rated for at least 2 amps.

The DC connector on the back of the 720 might be bad also. Do you see 5 gold tips looking at you when you look straight at it?

Thanks,
Mark
Click to expand...

That is another thing also . Them pins can get wore out with that loose plug since they simply lay on top of each other when plugged in . They look like pins that plug into each other form out side but they are actually just fingers laying on top of one another and repeated plug un plug can wear them down and add in the loose connection and bumps in road and you get bad connection.

Mark Kling · Sep 6, 2015

markk said: ↑

That is another thing also . Them pins can get wore out with that loose plug since they simply lay on top of each other when plugged in . They look like pins that plug into each other form out side but they are actually just fingers laying on top of one another and repeated plug un plug can wear them down and add in the loose connection and bumps in road and you get bad connection.
Click to expand...

Mark Kling · Sep 6, 2015

The USB connector on the 720 with the DC cord is tight. Is you are using a 3rd party cord the specs may be off some. I have rarely seen a USB end of the DC cord wear out the internal metal on the USB end. You can call rm support for another DC cord.

Thanks,
Mark

archangelic peon · Sep 6, 2015

95% of the time I have seen people with their GPS cords just hanging straight off the plugin...extremely bad for such a tiny connection.

Need to wrap excess cord at least twice around mounting bracket & leave a nice loose loop that plugs into unit to take static & impact strain off connector & transfer it onto wire longitudinally instead to absorb the bumps & yanks of everyday driving.

On my original cable for past 500,000+ miles with only minor charging problems solved by the plier clamp trick.

StrykerJoe · Sep 7, 2015

Mark Kling said: ↑

Are the new maps on the 16gb you put in? If not you will get a system file missing.

Your user information is still there.

Pm me if you need the maps again

Thanks,
Mark
Click to expand...

The 8gb is in the dash some where ! Gone to the " GOD's " , So it needs the maps , tho the dock and it still no talk to one another ? I'll try today jacking around with it and see if I can get it to work again . My 720 that is , the 730 is doing just fine for the time being. THX

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