VOLVO STEERING SHAFT RECALL 2.0

Discussion in 'Volvo Forum' started by Scooter Jones, Mar 16, 2016.

  1. Scooter Jones

    Scooter Jones Road Train Member

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    This is an update to my original post dated March 11, 2016

    The steering shaft received a permanent fix this afternoon and not just a temporary fix as I understood would happen.

    I have to say that I have been very impressed with the attentiveness and genuine concern demonstrated by everyone I've come in contact representing Volvo, from the helpline to the service manager at the local Volvo Dealership, and to everyone in between.

    I expect to be reasonably reimbursed for my downtime and have been assured by Volvo they will do so. Of course, I won't know for sure until I receive the check in the mail for the invoice I sent to them this afternoon. I will certainly raise the level of praise for them publicly when they do so.
     
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  3. Jay1978

    Jay1978 Bobtail Member

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    Saw your post, thanks, but I just spoke with Volvo, they told me it was not a permanent fix only an interim fix, and that they are still replacing the dual shaft with a single shaft.


     
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  4. Scooter Jones

    Scooter Jones Road Train Member

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    Mine was permanent because they removed a single shaft from another brand new truck off their lot that had a single shaft in it and installed it according to the specifications submitted to them from Volvo Tech Headquarters today.

    Guess I got lucky ;-)
     
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  5. Jay1978

    Jay1978 Bobtail Member

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    Ah, that explains ir then.

     
  6. Socal Xpress

    Socal Xpress Road Train Member

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    Wow they stepped up for you.
     
  7. Volvohelp

    Volvohelp Bobtail Member

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    Glad they could do that for you. Our Dealership (and others) have pulled the steering shafts (the good ones) off all new, unsold trucks we have in stock, and have been putting them in the in-service affected trucks. Starting this morning, Volvo has engineered a TEMPORARY fix for everyone who didn't get the new shafts. It involves a drilling and new roll pin insertion into that "D" collar. These trucks receiving this temporary fix will indeed need to come back in for a total shaft replacement when parts are available. Not ideal, but at least you will be safe again. Good luck, and drive safe!
     
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  8. Donaldsgirl1115

    Donaldsgirl1115 Bobtail Member

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    Mar 17, 2016
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    I would like to know why Volvos treating you special?
    We keep getting the run around. Was at a safe location where we could eat, take a shower and not worry about my truck or trailer which has a ld on it.
    They tell us not to drive and have it towed to a dealer on Monday. Everyone that I have talked to I have gotten a different story. They paid for a hotel Monday and Tuesday but will not pay for anymore hotel nights but I can't sleep in the truck.
    Had to rent a day cab to take my ld back to the shipper and Volvo said they will not give me a dime for down time,Lost lds or anything. So I ask again what makes you better then any of us others waiting?
     
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  9. Jay1978

    Jay1978 Bobtail Member

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    I say we start a class action suit.

     
  10. Donaldsgirl1115

    Donaldsgirl1115 Bobtail Member

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    Jay we are trying to get drivers together to do just that. We talked to an attorney and he said because of how big Volvo is we would need at least 20 drivers. Please feel free to contact me or post to your Facebook, tweeter whatever it takes.
     
  11. Jay1978

    Jay1978 Bobtail Member

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    I'm in if Volvo does not make it right, and not just fixing it, lost revenue too and expenses.


     
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