Support Thread for the TND 500, TND 700 or future Rand McNally products. (part two)

guys this has probably been covered but can someone tell me what i am doing wrong. i hooked up my computer to wifi and went to rand's site. trying to download the dock software but it gets to the screen "hook up your device" the unit is hooked up computer is charging via usb but it won't go past that screen. is there something i need to do? i am running windows 10 on HP laptop.

 

The tablet doesn't use dock - it gets its updates directly from the internet when it's connected to WiFi. You can go to any of the home or app pages, tap and hold on a blank spot, then pick Configure, then Check for Updates to manually force it to check. There hasn't been a meaningful update (other than a DST fix) in ages, though, so don't be surprised if it doesn't find anything.

 

I have tried several times to get the doc to come up it will not come up I have a friend try to help me he can not get it come up please help so I can update my Rand McNally GPS thank you would like to get you to help me please so that you can remotely set up a time and date that you can get into my computer please respond that Charles . Brown 940 @gmail.com

 

730 won't power on. Operating space full, Ck box to use storage space error message before it gave up the ghost.

Help is greatly appreciated

 

Have you tried doing a diagnostic and repair through the Dock on your PC ????

 

RoadHog, I am otr and don't have a have a pc with me, dang iPad. I will certainly give that a #### as soon as I get home. I haven't used the dock since I bought it in January.

Hoping someone else had experienced similar and could leave me with some hope. Man, I didn't realize how much I depended on that sucker

 

It's always a good idea to hook up to the Dock at least once a month for updates and do a diag-repair and backup. With lots of use I have found that the files do get corrupted which will cause lots of problems. When OTR you can always find an Internet Cafe and hook up your unit and check it out, just make sure u have the proper USB cable on hand which u can buy in any computer or electronics store and some truck stops also have them. Or at a truck stop get on the CB and ask if anyone has a TND Dock on their laptop and u can use it to check your unit.

 

Hey Mark, my best friend has one of the original 8" Tablets and the windshield mount has cracked. Is the mount covered under warranty or do they have to buy a new mount?

 

Double post sorry