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Support Thread for the TND 500, TND 700 or future Rand McNally products. (part two)

Discussion in 'Trucking Electronics, Gadgets and Software Forum' started by Mark Kling, Jul 7, 2014.

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Page 354 of 470
  1. Feb 28, 2017 #3531
    former yankee

    former yankee Light Load Member

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    Dec 21, 2008
    Carrollton, GA
    0
    Al, fixed. Another factory reset and this time I seen the map updates being downloaded and verified. After they were updated I went in and uninstalled the updates on both RM Services and Launcher. Rebooted and the reinstalled along with the Truck GPS update. Everything seems to be working now. Thanks for your time.
     
    former yankee, Feb 28, 2017
    former yankee, Feb 28, 2017
    #3531
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  3. Feb 28, 2017 #3532
    Mark Kling

    Mark Kling Technology Contributor

    10,935
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    Sep 23, 2007
    Statesville, NC
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    Great... let me know if you have any more issues.

    Thanks,
    Mark
     
    Mark Kling, Feb 28, 2017
    Mark Kling, Feb 28, 2017
    #3532
  4. Feb 28, 2017 #3533
    Bo Hunt

    Bo Hunt Light Load Member

    277
    293
    Aug 6, 2015
    0
    I finally got my tablet to update, but now when attempting to route between St. Louis and Mt Crawford, VA on I64 I get a "No legal route" message. Since when is I64 not a truck route?

    Prior to update it routed just fine.
     
    Bo Hunt, Feb 28, 2017
    Bo Hunt, Feb 28, 2017
    #3533
  5. Feb 28, 2017 #3534
    Bo Hunt

    Bo Hunt Light Load Member

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    Aug 6, 2015
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    I think I found issue. I64 doesn't exist where it intersects in Haubstadt, IN. I'll reset my updates, looks like something got corrupted.
     
    Bo Hunt, Feb 28, 2017
    Bo Hunt, Feb 28, 2017
    #3534
  7. Feb 28, 2017 #3535
    Mark Kling

    Mark Kling Technology Contributor

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    Sep 23, 2007
    Statesville, NC
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    Sounds like you have some corrupted DCA's (Map files). Please do the attached and make sure you are on a High Speed Wi-Fi connection.



    Thanks,
    Mark
     

    Attached Files:

    Mark Kling, Feb 28, 2017
    Mark Kling, Feb 28, 2017
    #3535
  8. Feb 28, 2017 #3536
    Mark Kling

    Mark Kling Technology Contributor

    10,935
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    Sep 23, 2007
    Statesville, NC
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    If you did the map update for the Tablet and you are not sure of if you got a good Download, instead of reloading the maps again which will take 3.9gb of your Data Plan, do the attached and you can start a "Conversation" with me to get my E-Mail so you can send me the file. I will let you know if you got a good map download by doing a cross check on the Check Sums.

    Thanks,
    Mark
     

    Attached Files:

    Mark Kling, Feb 28, 2017
    Mark Kling, Feb 28, 2017
    #3536
  9. Feb 28, 2017 #3537
    Bo Hunt

    Bo Hunt Light Load Member

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    Aug 6, 2015
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    I spoke to RM rep, he gave me the code to get into the advanced settings to do the repair. 69 corrupted files...ouch lol. Thanks for the reply though!
     
    Bo Hunt, Feb 28, 2017
    Bo Hunt, Feb 28, 2017
    #3537
  10. Feb 28, 2017 #3538
    Mark Kling

    Mark Kling Technology Contributor

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    Sep 23, 2007
    Statesville, NC
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    no no no... do the MD5 procedure and start a conversation with me so I can give you my E-Mail address. How are you going to fix corrupted map files when you do not have a reference to correct them against? It is wise if you have corrupted map files to simply do the download again.... but first do the PDF in post 3537...

    I work with these units daily and I put lots of tablets thru different tests and found that a clean download is better if you have corrupted files. Gives you a better piece of mind.

    Thanks,,
    Mark
     
    Mark Kling, Feb 28, 2017
    Mark Kling, Feb 28, 2017
    #3538
  11. Mar 1, 2017 #3539
    Bo Hunt

    Bo Hunt Light Load Member

    277
    293
    Aug 6, 2015
    0
    And that is why I spoke to a RM tech. I didn't need to do any crazy procedures, just go in and use the built in repair tool. It was quick and easy, less than an hour and my system was back up and running with no corrupted files. I honestly don't care what your experience is, the recommendation from the manufacturer holds the most weight.

    As far as how to get a reference, the system does that when you run the built in checks, hence me knowing exactly how many corrupted files I had. I just needed the password to access the advanced settings in order to perform the repair.
     
    Last edited: Mar 1, 2017
    Bo Hunt, Mar 1, 2017
    Bo Hunt, Mar 1, 2017
    #3539
  12. Mar 1, 2017 #3540
    Mark Kling

    Mark Kling Technology Contributor

    10,935
    4,216
    Sep 23, 2007
    Statesville, NC
    0
    Okay... so you come on this support site asking for my help. You could care less that I am also an RM Employee at a level 5 support. You could care less that I have been with the TND since 2008 and helped designed the first models.

    They are not crazy procedures. They are tried and true methods. I test daily with tablets and TND's in a variety of situations.

    Hence, next time you would like help just call RM CS first.

    I know how the system works. I test the "system" all the time.

    I test Beta Software all the time also for the TND's and Tablet's.

    Mark
     
    Mark Kling, Mar 1, 2017
    Mark Kling, Mar 1, 2017
    #3540
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