I got hit with my first service failure and I don't agree

IMHO, if you have all of the above conversation on the QComm, schedule a 'meeting' with your safety guy, and let HIM/HER sort it out. I disagree with the service failure, entirely.

 

What company do you work for? Sounds like it hit the parameters for a service failure by the computer but when reviewed it will likely fall out. Just part of the process and if I was you, would not worry too much about it yet.

If your side of the story is true and the company still dings you. Time to start looking for a company that values your service. Not saying change jobs due to one problem but unless this company overall has a very good reputation, this could be an indication that management is not running their system properly to evaluate driver performance. More problems to come if this is the case.

 

make them put it in writing.......send messages via Q Com

 

You probably won't have any luck getting the SF removed.

But let that be a lesson to you to never accept a pplan if the outcome is unsure.
Once you do, it is on you to make an on time delivery. HOS is NOT an accepted reason for a mac 22.

I've had the same thing happen to me, a couple times for different reasons.
Only one out of my 3 SF's have actually been my fault, because I overslept and was an hour late.
The other 2 were out of my control, so bogus.
But they stuck on my record for that 1 year period, and I had to suck it up.

And I do know your company very well. Mac 22 said it all.

You really have to think for yourself and not let anyone push you around. And they will if you let them.
Stand your ground so you won't have that happen again. You will not be penalized for it, in my experience. They will just send you a different pplan, often times even a better load.

It will fall off in 1 year, so it is not the end of the world.
1 service failure doesn't even mean that much, with anything.

It'll mean a lot more if you keep getting service failures. So protect yourself by staying smart about the loads you accept.

 

See what e-logs do?

And if/when this ever gets rectified by your companies poorly run team to put a service failure against you- they Need to look in the mirror.:let alone feel any compassion for you

ITS TOO EASY TO "BLAME" The Driver for anything/everything- Because a Driver is easy prey- They wont do nothing but pound sand and Stress.

And this ####### that service failed you is at home by 5:45 pm kissing his kids,eating his wifes food,and watching sportscenter,While you sit in a truck with a sad sourpuss look on your face- For something you had no control of..

Something for you drivers to think about-

 

And get a ledger pad, write down everything including times to the minute for all of it. The result should be several pages of expanded detail supporting your post here. It is way better if you wrote down names of who said what when to you as well. And how. (Phone, QC etc)

Take it all to your safety tell them this is how load developed. You do not agree with the service failure. Hang on to that information in case you are dismissed. Unemployment will want that case.

More than likely you ran up against company computers that do nothing but attempt to detect drivers running late and those who did not deliver on time. You said you dropped that load, etc inside the property of the customer. To me it seems the customer did not see the load until past the delivery appointment later that day.

You apparently broke HOS at least once. Don't be doing that. Wherever your time is up for driving and onduty is where you are going to sit, don't move a inch until you can run again. Especially if you have a computer for a logbook. If it makes you late to appt, call it in and get a new appointment date and time.

Keep a recap of your last 8 days worked, it will tell you how far you can go the next 8 days every morning after midnight. Constant trip planning against your remaining hours will reveal a load that will not get there legally really easy.

Service failure is something that happens now and then. I personally did not stress about it myself. If a company thought I was so bad, they can fire me I'll move on. And sometimes those loads did not get there until I got there legally as described to dispatch and not a minute before.

One final thing.

If someone in your company says there are a bunch of late loads in a area of a country and no where enough repowering going on, that is a massive problem. You don't want any part of that.

 

To push understanding on this.
I know for a fact. Right now, the midwest has all late shipments. Everything is red to the max on lateness. They're paying big time to get that stuff moving.
Now going in there under a big company is suicide? You go in to get things moving. Then they blame it all on you?
This sounds ludicrous.

 

I don't agree with the service failure either but I would have started sending messages around 5:25 about possible lateness due to shipper delay. But unfortunately that's one of the worst problems with working at a big company: everybody hides behind everybody else and nobody takes respnsibility for doing things right. That's why they so quickly start to get filled up with narcissists and psychopaths who enjoy anonymously causing problems for others. Decent workers don't want to put up with it, so they leave, and before you know it you have an organization which can't do anything right.