Not saying you're wrong, but if a driver is going to be a doormat, he's going to get walked on. There's nothing in the employee handbook that says anything about a Doormat Policy.
Dealing with brokers as a company driver
Discussion in 'Questions From New Drivers' started by insipidtoast, Oct 15, 2017.
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he was ready to walk over this issue but knowing how responsive his company has been on other issues, I dont believe it'll happen again-especially since the brokers won't have his number and his dispatchers have more sense than to do that to their drivers. Lesson learned.TripleSix Thanks this. -
CH Robinson on the west coast is really notorious for this behavior. Which is it Mr Broker? You want the load there on time? Leave that phone alone. That way you don't create a problem causing us to stop. Sometimes ETA on our team loads were less than 10 minutes to spare a phone call with no established end goal ruins it. -
On an unrelated note, are you capable of taking a leak without dropping your pants to your knees?tlalokay and hoosiergirl Thank this. -
You noted this is how to get "max money" from brokers. I agree. I pulled a few loads at mediocre rates for a certain broker, gave them MY usual level of service, and lo and behold the rates went up. Since I have incentive to get maximum rates, that means communicating gives me a raise worth five figures.
Getting hounded? That's definitely uncalled for. A few check calls a day is perfectly in reason. -
And yes, o/o and to some extent l/o's are different. I'm talking company driver.tlalokay and hoosiergirl Thank this. -
"Also it really does seem lost on you that we're the people paying for that load. That means we're the customer. We have a right to know what's going on with it in a reasonable way. No we shouldn't be using that right as an excuse to abuse the driver. But yes if you were supposed to be at the pickup at 2pm and it's now 3:30pm and I just heard from the customer that you aren't there I'm going to blow you up. Because if I don't get ahold of that driver and find out what is wrong before I find a replacement truck he's losing the entire load. It's just business."
Hey @boredsocial No, it's not lost on me at all. How you can sit here and justify more than 2 dozen calls to a driver when there was nothing wrong IS lost on me. Nothing they did was reasonable. One of them told him they were required to call at regular intervals regardless of where the driver was or what he was doing. It was their m.o. pure and simple and not the result of some problem. -
Uh... @hoosiergirl ...
I believe @boredsocial said, as you quoted, "We have a right to know what's going on with it in a reasonable way. No we shouldn't be using that right as an excuse to abuse the driver."
That right there tells me he isn't on board with what happened to your husband. That was harassment. It also tells me that brokerage is highly disorganized, incapable of keeping status updated and so they constantly have to "remind" themselves what's going on. Very very inefficient. -
Lepton1 Thanks this.
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