To me it is....My Customers- This is about moving a shipment for a brokers customer.
On an E-log.....More times than not if its not a first come customer-I Will set the delivery time According to what I or my driver has available
You Know,Its Hard enough as it is...E-log comes around there will be a lot of missed appts-
Don't make it harder than it has to be booking a broker load if I cant Schedule- That's the WORST thing you can do to a carrier, Set their pickup-delivery time........
With My Customers- I make the Appointments in plenty of Time,
Stop Catering to the Customer and kneeling in front of them,Believe me, 9 out of 10 times they can accept your freight in a Better Window that suits your operation better
What you brokers expecting with the elog mandate?
Discussion in 'Freight Broker Forum' started by freightwipper, Nov 23, 2017.
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I think we will see great rates for the next year or two.
Let's take Northeast for example. You won't be able to get there in one day from Midwest anymore.
Those 600-700 miles one day runs will become 2 days run, because of the traffic and no parking. Rates will reflect that.
Also places like Aldi and Kroger DC's with night receiving will get affected greatly. Even now those loads usually sit on the board the longest and pay the best, yet, people do not want to take them.freightwipper Thanks this. -
I work for the people who pay me yeah. When stuff changes my job description doesn't change with it. I'm basically a freelance transportation manager. The customers pay me to find them trucks because it's more cost effective for them to buy my time by the task instead of paying me a salary.
This means that it's my job to make sure their freight gets moved as cost effectively and efficiently as possible. The reason I don't underpay is that trying to underpay the market by just a hundred bucks has massive negative ramifications for how reliably the load gets done in the first place... And it gets exponentially worse from there.
If the customer wants something moved in a certain time frame it's not my job to tell them that the time frame can't be hit (unless it literally legally can't be hit by anyone) it's my job to find a truck that can hit that time frame. Obviously the harder that time frame is the more likely it is that the truck is going to charge a lot of money-- and that's their problem not mine. They asked for the service and I told them what it would cost. They can always say no.
What I don't get to do is give the customers load to some guy who definitely can't make it, and then tell the customer 'sorry he ran out of hours'. That's a bad look that I'm going to try to minimize. It's going to happen every once in a while because of my believing people I shouldn't (it already does happen a few times a month). -
bzinger Thanks this.
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And to answer the original question- I'll be doing much the same as @boredsocial had mentioned previously. Paying more attention to hours available, and also making sure that drivers know if there's a hit time for delivery. I've been having frank discussions with my shippers about what realistic expectations are going to be as well.
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It would help tremendously if brokers would put pu and del times in the load posting. If I have 7 hrs left, I can't pu something that goes 500 and delivers early the next morning. Saves a lot of useless time and phone calls while my 14 ticks away.
DSK333 and freightwipper Thank this. -
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Or my favorite: "$$$$$$ only long miles!"loudtom Thanks this. -
DSK333, Scott72, PPLC and 1 other person Thank this.
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DSK333 Thanks this.
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