thermo king warranty in writing?

Should be one year parts and labor if they supplied the parts and the labor. But I think some of these TK dealers are privately owned and may not have to honor other dealers warranties and vice versa - but idk for sure

 

Can I ask what went wrong with the unit? And where you had it serviced.

 

I would call TK corporate and ask. Tell them what's going on. That idea of one shop having done some warranty work then another can't do it is BS. The shop probably doesn't make as much on warranty work and doesn't want to do it.

 

sounds like a workman ship issue. good luck

 

www.na.thermoking.com/tk-innovation/global/en/contact-us.html

Call Corporate and get the names and phone numbers of the people you spoke to.

 

some TK dealers are affiliates and they don't do warranty repairs.

 

I would call corporate and asked for a copy of it. AND I would also consider getting the state where the repairs were done involved. They are covered by both state laws and the contractual obligations when the unit was purchased if you are an original owner.

 

It wouldn't matter if they are affiliates, because after the warranty work was completed, they would bill ThermoKing for it so they can get paid.

So regardless where the original work was completed, they're still going to get paid.

 

This is all assuming he got a warranty contract from TK. He could have gotten a 3rd party warranty. The fact he didn't even keep a copy of the contract (the warranty), makes me have to wonder what other corners he is cutting.