You've heard of a TONU how about a BONU?

How often are drivers intentionally booking two loads at once?

I was told a story (so who knows if it's true) by one of our CSRs where a customer repeatedly would book a load with us and at least one other carrier, and whomever showed up first got loaded. For a lot of our customers, we don't enforce penalty clauses unless it becomes a frequent issue so the customer got away with it for a good long while until someone at the Puzzle Palace put their foot down.

Another time a customer canceled a dozen loads at 0630. The first 3 appointments were at 0700, the next three at 0800. The customer was upset that 5 of us were there to get loaded. Each of us was already on the way in by 0600 (customer is at least an hour away from nearest legal parking).

A last thought, every freight contract I've seen (admittedly a small number) has included a penalty for canceling within a certain time frame.

 

Smart people don't drive the truck. They book the freight on it.

 

Problem with that is many companies are using brokers only. I make my share of sales efforts and I've run into this many times. In fact, I work directly with a particular Transportation Manager but we have to keep a broker in the middle to keep his boss happy.

 

Sorry Mr. Broker, that wasn't on the rate con.