Suppport Thread for the TND 500, TND 700 or future Rand McNally products.

You killed it... E-Mail me..

Thanks,
mark

 

If you have a Mac and do not have a MS shell to run the TND Dock, E-mail me with the serial number off the back of your TND.

You will need a least a 1gb or 2gb SD macro SD card.

Thanks,
Mark

 

In the T5B, the external SD card is 4gb and contains the NaviMaps and Navivoices. This is accessed through the external SD slot on the side.

In the T5C, the internal flash was upgraded from 2gb to 4gb and the NaviMaps and NaviVoices are now on the internal flash. The external SD slot is active in that your computer will see it as an actual external drive. Other than that, the external SD Slot is not called too or used by the operating system that the TND uses.

In the T7C, it is the same as the T5C except the T7C uses a micro SD card.

Putting a macro or Micro SD into the external slot of a T5C or T7C will not improve its performance.

Thanks,
Mark

 

Whom replaced your T5C with a T5B? Rand will always replace a like item.

Make sure in your preference\route settings you have all set to allow. This is a known issue, but June 1st version 1573 will be available and this issue has been fixed.

If you connect your TND to your computer and use "computer" under your start menu, you will see an external drive with a Navi Folder. If you double click on the Navi folder you will see a Logs folder. Send me the files under the logs folder please.

thanks,
Mark