Suppport Thread for the TND 500, TND 700 or future Rand McNally products.

Rand froze the current Beta Version to make it the "Golden" version to give to QA. We are finalizing the release notes. Hopefully within a few days we will have them ready enough for me to publish here ahead of the scheduled release date.

Thanks,
Mark

 

Matt, it is the first one. Like I mentioned on the phone in a prior conversation the TND has a hardware issue. It has to be replaced. Did you keep trying to get ahold of the TA where you bought it to get a copy of the receipt? That would be the easiest way to get the unit exchanged. Call the manager and give him the date and approx time. They will look it up and they can provide a duplicate receipt. I mentioned this in our phone conversation several days ago. With the receipt you then can get the TND exchanged at any TA.

Thanks,
Mark

 

The slot is active, but placing an SD Card or a Micro SD Card in the slot provides no extra benefits for the TND. It is reserved for future use.

The only TND that actually uses the external slot is the T5B as the SD Card contains maps.

Thanks,
Mark

 

Matt, their is more than one way to skin a cat here... Even though it is labor day weekend, the TA is still open 24 hours a day, 365 days a year. Call them, talk to a manager and explain that you are on the road. When you get to a truck stop call him back and let him know where you are and the fax number at the truck stop. I am sure once he finds the receipt he can put a note on it and the next manager will see the note and be expecting your call.

It may take him a little while as they would not probably rush looking, but be nice and let him know that your TND needs exchanging. The longer you wait the closer you get to the 30 day exchange period with the TA.

Even if they are in Texas, they can fax it to you while you are on your ten hour break.

I am pushing this as this would take a couple of days to resolve with the receipt and exchanging with the TA versus 2-5 weeks with Rand support and the RMA exchange.

Thanks,
Mark

 

Matt, I do not mean to kind of sound like Rand does not want to fix your TND, but I know how important it is to keep you on the road with an working TND. Their is only one file that controls the hardware for the antenna and we verified that is correct.

I do not have a T7E to physically replace your TND with at this time, and to keep you from having to wait 2-5 weeks for a replacement, the warrenty is your best choice at this time. This will only take a few days and this can be done on the road.

Let me know how it goes with the TA.

Thanks,
Mark