Frustrated with dispatcher

personaly myself if i had to wait weeks for a payissue to be resolved and was still feeling as though i was being dodged when i asked, i would start looking for a new job. pay is the reason your working, its what you need to live, if your getting the runaround then they dont care to much about your needs. you can still leave on good terms if you find a way around it then when you apply for a new job it is a good reason your looking for another job and opens up the pay discussion with a new company. your working to earn a living not to get screwed around on that income.

 

Yes it might be payroll's job to get it straight, but if they dont have the right info from the dispatcher or whatever they call themselves at that particular company, then it might be hard for them to do that. Did the driver live unload or drop and hook? Delay time? Driver assist unloading or unload the whole trailer? Layover pay? Dead head or not? Discrepancy in mileage? At a lot of places dispatchers carry other "badges" than just a dispatcher and their jobs might include other things than just "dispatching".

It dosent really matter how they do it where I work (hourly), it matters how they do it where the OP works and "Dispatchers are too busy dispatching..." might or might not be the case.

 

You have to remember some dispatchers are handling up to 100 drivers. It's not an easy job. Like many said, talk with payroll. If it's not already documented on the computer, like added pay, then payroll will communicate with the dispatcher.

It's the same thing basically. Payroll is not as busy and they will initiate the communication. This happens all the time, so don't think it's just that dispatcher. It takes a super dispatcher to keep up with everything.