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Got my first service failure...

Discussion in 'Swift' started by bluebonn, Jun 16, 2011.

Page 1 of 6
  1. Jun 16, 2011 #1
    bluebonn

    bluebonn Road Train Member

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    Aug 21, 2010
    Texas
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    Did I deserve it? hell know but I am stuck with it. Had a load going to Target DC that said do not deliver early. Well 14 was coming close to being up and I would have been on my 10 when it was due to deliver.

    Called dispatch a day before and said I can get it to the Phoenix yard but someone is going to have to take it from there. Pulled into the terminal with 10 minutes to spare. Was told by DM and CSR to take it on up there early.

    Did what I was told to do and now I get a service failure for delivering the load early and there is not a #### thing I can do about it. The DM forgot to write the name down of the CSR who told us to do this and now there is no way we can prove someone told us to do it.

    Of course I was mad and from now on everything will get handled over the qualcomm so I have proof.

    Just a little heads up for anyone new. Even if you are told to do something you better have it documented..
     
    bluebonn, Jun 16, 2011
    bluebonn, Jun 16, 2011
    #1
    Rotten, otherhalftw and fr8monkey Thank this.
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  3. Jun 16, 2011 #2
    brsims

    brsims Road Train Member

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    Meadville, PA
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    Never talk to your DM on the phone! Always use the computer. It's a satellite communications device, so use it too communicate! It's a simple following of the 11th commandment (the one that got dropped as Moses made his way down the mountain). Thou shalt always cover thine butt!
     
    brsims, Jun 16, 2011
    brsims, Jun 16, 2011
    #2
    SheepDog, fr8monkey, okiedokie and 2 others Thank this.
  4. Jun 16, 2011 #3
    MadMac

    MadMac Bobtail Member

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    May 1, 2011
    Iowa
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    Service failure for delivering a load early what a load of BS!
     
    MadMac, Jun 16, 2011
    MadMac, Jun 16, 2011
    #3
  5. Jun 16, 2011 #4
    bluebonn

    bluebonn Road Train Member

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    Texas
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    Yup at Target you will. Says do not deliver early Swift will get fined. The thing about it is there was no one there but security and they seemed to be alright with getting it. A drop and hook no live Un load.
     
    bluebonn, Jun 16, 2011
    bluebonn, Jun 16, 2011
    #4
    Rotten Thanks this.
  7. Jun 16, 2011 #5
    American-Trucker

    American-Trucker Road Train Member

    10,371
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    Nov 8, 2009
    Charlotte, North Carolina
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    why didnt you just sit and wait until your apt time? Just park off to the side.....lol



    American Trucker
     
    American-Trucker, Jun 16, 2011
    American-Trucker, Jun 16, 2011
    #5
  8. Jun 16, 2011 #6
    Hamsterrock74

    Hamsterrock74 Medium Load Member

    497
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    Sep 23, 2010
    Marietta Ga
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    Yeah,its BS most of the time its the contract the TC and the customer have set up..Of course with Target security would have tagged you.The wharehouse people prob dont even know such a set up exists.
    I almost had it happen to me..DM sends me on a multi stop I get to the 1st P/U 2 hrs early and the DM knew it..Calls me once I am there and asks if I am aware of the rules for this customer..I say um no..and she proceeds to tell me that I can only be 15 mins early and cant take off for 45 min after loaded..Ok,but Im docked already..So Im like F this and go talked to the WH guys and they are like thats BS..dont sweat it stay docked and we wont clock you in till your appt and stay as long as you need.They had no idea of the contract set up by the companys and other drivers were like thats a BS situation my company has no such contract..lol The only people who seem to care in these special situations are the TC and the corporation who mandated such an assinine rule.
     
    Hamsterrock74, Jun 16, 2011
    Hamsterrock74, Jun 16, 2011
    #6
  9. Jun 17, 2011 #7
    bluebonn

    bluebonn Road Train Member

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    Aug 21, 2010
    Texas
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    I would have been on my 10 past the appointments time. This is why I called a day early to let them know I would not be able to be there at 8AM. They could have got a local driver from the terminal to take it. It was one of those loads where you have just enough time to get it there and if something happens along the way like traffic you are SOL.

    I agreed to this load to do them a favor and pick up a student and take him to Houston but instead I get a service failure and still get the student to Houston on time.

    I told them numerous times you have to get the trailer inspected before going to Target and this would also add to the 10 hour break.

    Arrived in Phoenix at 11:50 the night before and load delivers at 8AM. My 14 was up at 12AM so no way I would have been able to deliver it on time.
     
    bluebonn, Jun 17, 2011
    bluebonn, Jun 17, 2011
    #7
  10. Jun 17, 2011 #8
    AZS

    AZS Honk if anything falls off

    2,912
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    Sep 30, 2010
    PHX, AZ
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    I did a target load once and yeah not a lot of time on those. It was LA to PHX. Wear it like a badge of honor.
     
    AZS, Jun 17, 2011
    AZS, Jun 17, 2011
    #8
  11. Jun 17, 2011 #9
    Business Reply

    Business Reply Light Load Member

    94
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    Jul 31, 2010
    High Desert CA
    0
    Sorry you got the short end of the stick. There wasn't a window of time for the drop? I was 2 hours late to a Target dc once but sent a MAC 22 stating there was an over abundance of deer on US 50 in Colorado. CSR called to laugh and said no problem and be safe. No service failure. I also took a 10 onsite and my dropped trailer was sitting in the same place with the seal still on it.
     
    Business Reply, Jun 17, 2011
    Business Reply, Jun 17, 2011
    #9
  12. Jun 17, 2011 #10
    BigShrek72

    BigShrek72 Light Load Member

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    Jun 4, 2010
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    If you trust me, give me your truck number and the order number, and I can look and verify, see if they put a note in the order for you to deliver it early. But yeah, in the future, if they tell you to do anything contrary to what is on your dispatch and you think it could result in a service failure, ask them to send it over the qualcomm.
     
    BigShrek72, Jun 17, 2011
    BigShrek72, Jun 17, 2011
    #10
    Injun, Tapeworm and fr8monkey Thank this.
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