Suppport Thread for the TND 500, TND 700 or future Rand McNally products.

The only issue from the last update is that sometimes the file for the Truck stops does not download. Rand is looking into this issue, in the mean time I do have a work around.

Thanks,
Mark

 

True the customs fees are high for this type of shipping, but it is how they code the item.

Let me forward this to the department that handles this and see if they can start to offer another means of shipping to Canada.

Thanks,
Mark

 

Contact me.

thanks,
Mark

 

"i got the unit open and got it out.".

This voided any type of return to customer support for a replacement.

Everyone, if you have an hardware issue, please do not take the TND apart as this will make any type of return more difficult.

Whatalife - contact me.

Thanks,
Mark

 

Did we forget about the issuse of the unit routeing trucks around 13' 6" tunnels and bridges? I dropped it down to 13" 5", under protest. Will see monday if that made a different on I376

 

No, Rand knows of this issue in a few area's. We are working on it in a Beta Version. That is a work around for right now.

If it does route you correctly when you drop to 13'5" then let me know that area.

Thanks,
mark

 

I just bought a new 710. I didn't see anything on the quick start guide about charging the unit with the wall charger or 12v charger first, so I figured I'd kill two birds with one stone and do the updates and leave the unit plugged into the computer for two hours.

When I get the Dock installed (and the updates installed) I see that you need to use the wall or 12v charger. So I switch.

I start to enter address while the unit is charging. When that's done I start playing around with the preferences.

Somewhere during all of that I try to turn the unit off. Now it's stuck on the Power Off screen. Nothing I do seems to make a difference.

Do I have a brick? (It wasn't really $500. I'm just rounding up slightly.)

Additional Info:

I THOUGHT I was hitting the reset button using a pen. I wasn't. When I used a paper clip the unit did reset. So now I have plugged it into the wall charger and will leave it until the unit shows a green light, or at least for a couple of hours.

The unit seems to have a very slow processor. That's disappointing considering the price and the processors available today. (And the 710 is supposed to be faster than the 700!)

I would suggest that the quick start guide include the information that the unit needs to be charged with the wall unit or the 12v cable. I didn't know that a computer usb port doesn't supply enough voltage for the task. Hopefully I haven't screwed up the battery too much. I do follow the instructions, if the instructions are given.

I hope the until will work as advertised from here on out.

 

just got nailed 44.00 from ups for brokerage fees to canada..
rm has to find a better way or next time it's garmin for me.. big time
there is no excuse for them to have used ups as they showed parcel post shipping as the way they were going to ship ..... parcel post is usps.. not ups
pretty crappy way of doing business if you ask me .. i know #### well i.m going to share this experience with everyone i know lolll

 

I appologize... My Average Speed and mileage are nway off. The maps have changed, What used to be rivers and lakes now cover entire cities.

 

Mark I posted some monthes back on my 700 out of the box will not be reconized by my computer i have called rand when home but cant seem to get to anyone now its been monthes and now they have the 710 but i still need to update. Runing windows 7 rand serial number 0x0001b050031700c9 os N20091215 E20091215 O201003151002. Please help tried all thing on rand I need comp. Driver I think HELP!!!!!!