Volvo dealer wants to charge me for TWO turbos!!!

I would tell them you are not paying for the second turbo, and this is why... When they asked you to continue cleaning and you said yes, they accepted responsibility for that. If they cleaned everything properly then how did any debris go through the turbo? I would say they didn't clean and or inspect anything properly or fully and that is why the second turbo failed. Their whole story sound fishy anyway. Any exhaust that goes through the turbo has to go through the engine first. Second turbo failing is more of Cummins warranty problem anyway. I would not pay anything either without some kind of proof. Exactly how is this second turbo "plugged"?
Good luck, let us know how it turns out!

 

most likely debris that was in charge air cooler killed the new turbo.

 

wait a second here, lets start from the beginning, what was the complaint at first, what was going on with the truck, give all the details-low power, warning lights, smoke, excessive noise???

 

The turbo was probably seized up right off the shelf. I've seen that several times with turbos for ISXs from the era that your truck is from.

 

Call cummins. Sounds like workmanship problem if it never made it out the shop and they never advisied you to clean whatever they didnt clean.

 

Yah, I really think this shop screwed something up from poor workmanship and want someone else to pay for their mistake. These turbos are probably $3500 cost to them. Sounds like a smaller shop that can't take a loss and are trying to stick it to the customer.

 

Right with you on that one HeavyD. From what I have learned from reading this forum,I am amazed at the poor workmanship that Volvo shops in the US seem to be putting out....and the prices they are charging for dire workmanship is exaccerbating. They really need to deal with this issue and employ/train better technicians if they intend to maintain/increase market share.

 

We just had a truck in with a DPF Cummins. Changed the turbo for some chugging issues. New turbo lasted 10 days. Active code for turbo actuator motor not responding. Found turbo sector shaft stuck or seized in place. We put a 3rd turbo on today and it lasted 2 hours. Customer came back, same code! Removed the actuator on this 3rd turbo and it was stuck too! WTF? We called Cummins and they said debris from the engine is the only cause, BS! We just put this on today! Again, any thing from the engine has to go through the cylinders first and the engine is fine, how can a turbo get plugged up in 2 hours? We removed the turbo and actually split it apart. We found the turbine housing wasn't perfectly lined up and the turbo fins where jammed into the unison ring and bent. Upon closer inspection we found a previous gouge in the casting from where the two housings were forced apart from what looks like a chisel. This gouge prevented the two housing from being mated square to each other. The turbo fins are supposed to slide straight in and out of the unison ring, but they were on a slight angle and that is how they got jammed and failed the turbo. We took pictures and sent to Cummins, they are now investigating. Chances are they rebuilt by the same facility, probably by the same dude who is wrecking these housings by forcing them apart during rebuilding!!!