My dh had driven local for 12 years and just took his first OTR job last week. He went to the 3 day orientation and got his first load assignment yesterday. He got to the pick-up location on time and then had to sit there over 4 hrs past the p/u window of time to get loaded because the company wasn't ready to load him. He took the load and headed to drop-off, was behind before he even got started. He should have dropped first load off today, picked up second load and have delivered it today...instead he just called me and said he is thinking of quitting tomorrow because he hasn't even dropped the first load. He can't figure out how to operate the onboard computer...got no training on that during orientation...and he keeps having to call his dispatch for stupid things like how to fuel up (he ended up needing a number they failed to give him during orientation). The dispatchers apparently are being hateful and rude to him because he doesn't know how to do these things and yelling at him because his loads are behind. He is now parked at the location of his first drop...got there 30 minutes too late to drop so he has to wait till 6 am which puts him even further behind...and when he asked where he could get something to eat he was told there was a burger place about four blocks away. He said to the warehouse guy, "good, I can walk that and stretch my legs" and the guy replied, "You don't want to do that, it will be after dark by the time you are heading back and you don't want to walk in this area after dark". He knows the dispatcher is going to be mad when he calls after dropping this load to tell them it just got done and to get the exact address for the next p/u...does anyone have any advice about operating the computer system or is this all normal for the first OTR trip?
Nightmare OTR first assignment...help pls
Discussion in 'Experienced Truckers' Advice' started by or2tx2002, Sep 24, 2007.
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This is normal OTR trucking. I am a bit suprised he did not have more training before his first trip. Did he not ask questions, leaving them to assume that he knew what he was doing, or did he have a "here is the keys, now go" type of training.
It is not unusual to sit 10-12 hours to be loaded or unloaded. Food is almost never around where you load and unload. Some companies won't even let a driver use their bathrooms, much less let them into the break area. That is why you always have a few days of food and drink with you. There will be days when there is no food available for one reason or another.
The dispatchers want freight moved, and most have never been on a truck, probably have never seen inside a truck, but will tell you everything you need to know about operating a truck. They want freight moved, period. They don't want to be annoyed with things like wait times, how to fuel, where to eat.
He should have gotten a booklet on how to operate the qualcomm. It would show all the macros, how to free forum, and such. If he is computer literate at all he should be able to figure it out.
There is a lot of stress the first few trips, and having someone give you a hard time only adds to the stress. I remember my first trip, both the first regional, and the first long distance, which was with my own truck. It seems like yesterday, even though it was over 32 years ago. It was stressful, but I stayed with it.
On my first trip the truck could not be cut off because it would not restart, the heater fan would quit until you beat on the heater box, and finally I had to leave the truck beside the road and hitch hike 45 miles because a fuel line broke and fuel started coming around the shifter into the floorboard (cabover truck), and I had only eaten once in two days.
I had just delivered 22 stops of furniture, having before only driven a tractor trailer appx 200 miles in my life. I had only backed up once in an open field, and had no idea what the freight looked like on my trailer, or how to unload it.
The owner handed me a stack of bills and said go, I'll see you when you get back. Plus, I was only 19.
Trucking is hard on newbies. Heck, it's hard on old guys too. The question is, is he willing to stick it out, or is OTR trucking not what he was meant to do.
It will get better, but there will also be days when today looks like a walk in the park. -
Yes I think he basically got the "here are the keys" type of orientation.
The food issue is not really an issue and he of course got something to eat...as his spouse it just didn't help me hearing he was going to be in such an unsafe place all night. The big thing is the communication, lack of, and computer system...he did not get any training on the system and did not receive any booklet...
thanks for the reply...I will keep trying to give him positive support from home and pray that things get easier for him soon -
I have driven local LTL and truckload. The local shippers and receivers get to know you, and are usually glad to see you. The OTR shippers and receivers look at you as an interruption of their time.
This will take some getting used to. An OTR driver usually gets no respect or kindness from anyone. There are exceptions, but he is in a totally different world of trucking, one that a local driver can not imagine. -
I have to echo everything Stranger said.
He'll pretty much be on his own from the sounds of it. Feast or famine. OTR is tough on someone who is not fully prepared for it, and few really are.
Advise him to always carry some snacks and drinks...always. Not a real healthy diet for sure. But it beats the **** out of going hungry.
Operating the Qual Com if that is what he has. He can simply press "create message", then use the plus or minus key to scroll through the availiable forms. The free form is usually blank in all areas. He has to press send when done, then Y to confirm the send.
Reading a message, press next message, then use the up and down arrows to scroll through the entire message, some messages are rather lengthy, so he'll need to make sure he got it all. Addresses are waaaaay down in the sent messages usually.
Some companies send all messages to preset mail boxes, others like the one I drive for, require that I actually send it to a specific person. He'll have to check that one out himself.
All in all, if he can stick it out. He'll be okay. Personally, I would call the SOB's everytime I had even a simple question. They would either assist me, or they would have their phone lines tied up for 24 hours a day.
If he can figure the QC out, send them a free form message stating that very thing....24 hrs a day via phone until he knows what the #### is going on.
I would say, his first mistake was NOT calling for a new arrival time, and a new appointment time for his other pick-up. While I've been known to push a load on through. I've also been known to go to bed on a load, after being detained for a ridiculous amount of time. -
danc694,
Thank you so much for your informative reply...Dh got his load dropped this morning and when he spoke to dispatch they went ahead and instead of having him go on to Memphis for load he was already behind for, they sent him on up to New York.
As for the Qual Com...thanks for the info about operating it...I will pass it all on to him right away.27butterfly Thanks this. -
does he use a Qualcomm, MobilMax or a Driver Tech? for satlite communications? each one is set up different and its different to retrive messages on each one espically the MobilMax Alther, if he has that you have to press the yellow button on the bottom right side together with the down arrow key to scroll down messages... USX didnt tell me that it took me a week to lean how to read the rest of all my messages
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