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Suppport Thread for the TND 500, TND 700 or future Rand McNally products.

Discussion in 'Trucking Electronics, Gadgets and Software Forum' started by Mark Kling, Apr 16, 2010.

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Page 323 of 756
  1. Feb 21, 2012 #3221
    grizzly

    grizzly Medium Load Member

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    Aug 27, 2008
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    Can anyone tell me why my TND700 shows the Cheyenne, Wy TA in Nebraska?
     
    grizzly, Feb 21, 2012
    grizzly, Feb 21, 2012
    #3221
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  3. Feb 21, 2012 #3222
    Mark Kling

    Mark Kling Technology Contributor

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    Statesville, NC
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    I see this TA in Burns,WY at x377

    Thanks,
    Mark
     
    Mark Kling, Feb 21, 2012
    Mark Kling, Feb 21, 2012
    #3222
  4. Feb 21, 2012 #3223
    Mark Kling

    Mark Kling Technology Contributor

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    I see the issue now...

    It has been fixed on the newest maps in testing.

    Thanks,
    Mark
     
    Last edited: Feb 21, 2012
    Mark Kling, Feb 21, 2012
    Mark Kling, Feb 21, 2012
    #3223
  5. Feb 21, 2012 #3224
    Biker_Bill

    Biker_Bill Bobtail Member

    15
    1
    Oct 20, 2007
    Romeo, MI
    0
    Well, I am not very happy right now. after having the TND 500, I decided to upgrade to the TND 710 for Christmas. Today the 710 froze up and I could not shut it off, so I had to hit the reset. Now the unit will not even power up, and Rand customer support is closed. I heard that their have been problems with this unit, but I figured I would take a chance since I liked my 500. now I am regretting my decision, and it is too late to be returned. 30 day return policy at TA.
     
    Biker_Bill, Feb 21, 2012
    Biker_Bill, Feb 21, 2012
    #3224
  7. Feb 21, 2012 #3225
    Mark Kling

    Mark Kling Technology Contributor

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    Leave unplugged for 12 hours, charge on AC for 3 hours, turn on, once on press the reset.

    Thanks,
    Mark
     
    Mark Kling, Feb 21, 2012
    Mark Kling, Feb 21, 2012
    #3225
    Biker_Bill Thanks this.
  8. Feb 21, 2012 #3226
    grizzly

    grizzly Medium Load Member

    599
    432
    Aug 27, 2008
    Layton, Ut
    0
    So in order to get it fixed I have to buy the new maps?
     
    grizzly, Feb 21, 2012
    grizzly, Feb 21, 2012
    #3226
  9. Feb 21, 2012 #3227
    Mark Kling

    Mark Kling Technology Contributor

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    Statesville, NC
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    I don't know why it is showing the way it is. I have to check on the maps that are for sale, but I know the next set of maps shows it correctly.

    thanks,
    Mark
     
    Mark Kling, Feb 21, 2012
    Mark Kling, Feb 21, 2012
    #3227
  10. Feb 22, 2012 #3228
    Biker_Bill

    Biker_Bill Bobtail Member

    15
    1
    Oct 20, 2007
    Romeo, MI
    0
    That fixed it! Thanks.
    Is there a fix to prevent that from happening again? or what can I do to prevent it from happening again?
     
    Biker_Bill, Feb 22, 2012
    Biker_Bill, Feb 22, 2012
    #3228
  11. Feb 22, 2012 #3229
    Mark Kling

    Mark Kling Technology Contributor

    10,935
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    Sep 23, 2007
    Statesville, NC
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    Sounds like when it was on DC that the DC cord was kind of slack in the USB port. You can gently squeeze the USB end of the DC cord to provide a tighter fit, wrap the DC cord around the mount to help take some stress off the DC cord.

    If the DC cord was a little "loose" in the USB port, then the battery was not getting a full charge along with trying to run a HD Screen. Battery probably got below the min and locked the TND up.

    Leaving it unplugged for about 12 hours drains the battery and the Charge on AC provides a more stable charging upon a drained battery. Then powering it on and hitting the reset provides a Hard reset on the system.

    Thanks,
    Mark
     
    Mark Kling, Feb 22, 2012
    Mark Kling, Feb 22, 2012
    #3229
  12. Feb 23, 2012 #3230
    mgt1085

    mgt1085 Medium Load Member

    578
    138
    Oct 4, 2009
    west palm beach,fl
    0
    i have a question i just bought mine a couple of days ago and it had lifetime maps avail how do i do all that when the new maps come out or will it do it itself thanx for the reply
     
    mgt1085, Feb 23, 2012
    mgt1085, Feb 23, 2012
    #3230
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