CSR's are worthless

Time to vent. Showed up at a appt this morning and was at first told that my appt was 1300 while my assignment said 0800. They put me in a dock and started to load me. Next thing that I know, the removed what they put on and told me that their office upstairs said that they where not going to load a Swift truck with this load. Not sure why. The foreman did not even know. Tell DM and he contacts CSR. Now almost 3 hours later, still do not have a clue as to what is going on. Next to me is another Swift, showed up for his load, told him that also early, but come back at appt time and they will load him. I am thinking that the receiver does not want their product on a Swift trailer. Now in the meantime, my 14 has started, doubt that I will see detention, and dead headed 200 miles to get here.

This is another example of CSR think that we are dumb and do not know what is going on out here. the last time was a delivery in Denver. the customer hands me back paperwork, says, see you on Monday and not any sooner. CSR had me sit there 6 hours before they finally accepted the fact, the receiver was not going to take the load early. Enough is Enough. This was my load home.

 

Thanks. that part I can understand. But when booking the load, this is something that should have already been addressed. Associated should have already told Acme, do not load on Swift, so then Acme would have not booked the load. Still in the meantime, as a O/O, I am the one that takes it in the shorts. And I can bet, I will not see detention. But there is still the other part, who books the appointment, like in my other instance. Blame that on miscommunication, or that CSR was trying and hoping that the receiver would take it early. Yes, we as the driver, take it in the end.

Now in the meantime, due to the time of the day, most of the fr8 in my area is gone. Send me a load, pu in the morning, 50 miles away, and del 640 miles on Thursday. About 400 miles NW of my home. Could have t-called in KC, but for now, ohhhh no.

 

I have been in this lease truck for 19 months. This is really the first time in all of this time that I have been seeing problems. My miles are still where I want them to be, and after the truck payment and all of the expenses, still making more that a company driver.

 

that is going to be my new policy. I was lucky this morning. Arrived at my pu and was told that he is behind on some loads. Luckily mine was not one of them. Another Swift pulled in next to me, and she was not lucky. Was told at least another 4 hours past her supposed appt time. Another thing that is really starting to both me, when see FCFS in the assign, and they have a appt, and then actually say, yes, it is an appt. The other day had one of those, showed up, and in front of me, a Swift, and pulling in behind me, another Swift. We were all told, yes, an appt for 0800. this place had 1 dock. I really doubt that they would schedule 3 trucks in at the same time. So two of us were double parked on a 2 lane road, in CA.