TQL refuses to pay for delivered load !

The way I see it,you messed up by not checking your wagon after every stop...

IMO,,TQL owes you a pro-rated settlement to your 2nd stop in Cleveland...cuz that's as far as the freight went....

 

Did they get paid for the load? Did the post office charge to move the pallets to the correct destination? Additional was the mail time sensitive and did it not get out on time?

 

Ran this one past my girlfriend, that has no experience trucking whatsoever, took her about 10 seconds to respond "shouldn't he have looked in the trailer before he closed the doors?"....Just saying. I imagine it still sucks though.

 

another professional strikes agin. We need more guys like him

 

Distributing flyers of their bad business practices at truck stops would be a waste of your time. Take a look around the truck stop and see how many people that actually book the loads are also driving the truck. And the ones that ARE independent and doing it on their own, are most likely aware of TQL's games. The best thing to do, moving forward, is to just haul for someone else. When enough people see that load and tell TQL they aren't interested, the rates will come up. Perhaps a different broker will get the business. If you are really that pissed off, after you have collected any other debts from TQL, call the post office and see if you can steal their account. It is most likely dedicated, most likely decent money in it, and if you can make it part of your system as a weekly thing it could turn out to be a good thing.

 

I haul a lot of these loads. It is VERY important to pay attention to detail with these loads. You can be fined for being too early with the load, just as easily as being fined for being too late. You must have the name of the person accepting the load printed on the BOL along with their signature. You must submit the original BOL for payment.

I'm curious why you didn't contact TQL for instructions when you realized that your trailer was empty?

On these multiple drop print loads, I usually walk into the trailer and count the skids before I pull away from the dock to make sure that the correct number of skids were removed. Most times, I'm standing on the dock while the unload is taking place.

It's also best to be present when the loading is taking place. If the loader stacks the pallets wrong, you'll end up with pallets falling over in the trailer, scattering printed material everywhere - despite straps and load locks. Ask me how I know.

Were that the case, I'd have skipped contacting TQL for instructions, and been back at the 2nd stop to retrieve the portion of the load that didn't belong to them. Yeah, I'd have to eat 90 miles max, but those loads pay well enough that it wouldn't have hurt too badly. Unless you accepted a lowball rate.

 

Just file on TQL's bond and see what happens....send a demand letter, etc....and usually at TQL the account managers name is in the upper left corner of the rate con. Send them an email with the load number explaining what happened and ask to talk about it later in the day. Send the BOL / POD and the "letter" from the 4th stop as an attachment to an email. Just remember in situations like this - everyone is from the "Show me State" - meaning show them the bills, etc...so they can get an understanding of what you are talking about before having a conversation.

If you were to have a business meeting ( conference call or person to person ) one usually prepares an agenda and then sets out the best way to accomplish this. Typically this involves showing something on paper. In past experience this has a lot better chance than calling up and being like, " This is Joe from ABC trucking and you didnt pay me for a load that has 4 stops and I only did two of them but I need my money. Best of luck in getting the money.

 

Please send me a job application from you.


I want to make sure I file it in the appropriate folder, "Do NOT hire"............

 

TQL should pay the driver for the hauling from shipper to stops 1 & 2. They don't owe him anything for hauling air to stops 3 & 4. In fact, I'm scratching my head wondering why he even bothered going to stop #4. Alexander Graham Bell invented the telephone in 1876.