Need advice from BCO's about a problem i've never run into

Discussion in 'Landstar' started by rwdfinch50, Jan 15, 2013.

  1. dloving8915

    dloving8915 Light Load Member

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    Sep 18, 2010
    Dallas, Texas
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    What number do you have for the agent? I'd call him and leave a message that the homeless shelter appreciated his donation of the 150 cases of food! Perhaps that will get him to call you! Good luck

     
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  3. rwdfinch50

    rwdfinch50 Medium Load Member

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    Nov 6, 2007
    Leesburg, Fl.
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    That might work, except for the fact that the product is Morton Salt. Who wants 150 cases of that? Kind of a waste.
     
  4. ralph

    ralph Road Train Member

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    At The Key Board
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    Isn't it snowing? Use it for traction...lol :biggrin_25523:
     
  5. rwdfinch50

    rwdfinch50 Medium Load Member

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    Leesburg, Fl.
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    Time for an update.
    I finally got approval to return it to NFI at Cherry Hill. Agent gave me a freight bill number, but never bothered to e mail me the confirmation page. Still don't have it. But thanks to BCO advisors, I was able to verify it is a good number, and I'm on my way to get this off my truck.
    Needless to say, I will never deal with CAP again. I will also be filing a formal complaint with customer service when I'm unloaded. This has cost me almost 2 days, and they gave me $150 for my trouble. Aren't they generous?
    If there is any good news here, it's that I've been with LandStar for almost a year, and I know this is not the norm. Overall, I've been very successful with agents and loads, and I only have a few bad agents on my list, with dozens of really good ones.
    Thanks for the input people. From the total lack of posts from BCO's who have had this happen to them, I assume that it doesn't happen very often. Thank God for that. It's a helpless feeling, when you want to do the right thing, but can't figure out what it is.
    So, hopefully in a couple of hours this will be off my trailer and I can get a decent load on. Thanks again all.
     
    scottied67 Thanks this.
  6. dogcatcher

    dogcatcher Heavy Load Member

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    No this is not the NORM! most agents are pretty good and most of the time they work with you not against you. I do hope they get you paid for all your time , customer service is usually pretty good about this type of thing.
    BTW thanks for the tip on the restraunt! Hope youur week gets better
     
  7. rwdfinch50

    rwdfinch50 Medium Load Member

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    Leesburg, Fl.
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    Thanks. I haven't eaten there in a while, but I always liked the atmosphere. It reminds me of the truck stops of the 70's when I first started driving. No frills, just good food. If you want to stop on your way west, just get off at exit 13 service road, and follow it till you get there.
    Hope you got your permits. Have a safe trip.
     
  8. EZX1100

    EZX1100 Road Train Member

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    i wish i had your patience

    as soon as they told me i wasnt getting paid to babysit, i would have dropped their trailer at any yard
     
  9. rwdfinch50

    rwdfinch50 Medium Load Member

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    Leesburg, Fl.
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    If you read my posts, you would have seen that it's my trailer, not theirs. Check my avatar pic. It's right there.
     
  10. EZX1100

    EZX1100 Road Train Member

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    ok, then we would have been in the same pickle

    glad it kinda sorta worked out for you

    i am sitting after TQL screwed up a load assignment, not bad, got $1/mile deadhead, but still............
     
  11. rwdfinch50

    rwdfinch50 Medium Load Member

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    Leesburg, Fl.
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    TQL is famous for "screwing up" assignments. They have this bad habit of booking loads that don't exist, just to ensure they have a truck available.
    I did finally get it off, no thanks to the agent. I'll never book a load with them again. I went back to NFI in Cherry Hill, NJ, and they said nobody ever told them about it. I had to get it fixed myself. Thankfully the receiver was understanding and unloaded it.
    Hope all works out for you.
     
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