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Suppport Thread for the TND 500, TND 700 or future Rand McNally products.

Discussion in 'Trucking Electronics, Gadgets and Software Forum' started by Mark Kling, Apr 16, 2010.

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  1. Feb 10, 2013 #5361
    Icyhot1966

    Icyhot1966 Light Load Member

    193
    26
    Oct 29, 2012
    Mansfield, Oh
    0
    Yes I was the one who emailed you. Do you have a good phone number?
     
    Icyhot1966, Feb 10, 2013
    Icyhot1966, Feb 10, 2013
    #5361
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  3. Feb 10, 2013 #5362
    Mark Kling

    Mark Kling Technology Contributor

    10,935
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    Sep 23, 2007
    Statesville, NC
    0
    Try the suggestion I send you first. Usually this helps. If it does not, then suggest an RMA.

    I work in QA and cannot do any process of any RMA. This is done strictly by Customer Support. They do have a "chat" line, and you may find it easier to get the RMA resolved faster.

    Normally I do not mind drivers calling me, but today I am swamped with writing procedures and fluffing test units for testers that have to go out on Monday.

    If the above does not work, then also let CS know you tried the 12/3 hr trick.

    Thanks,
    mark
     
    Mark Kling, Feb 10, 2013
    Mark Kling, Feb 10, 2013
    #5362
  4. Feb 10, 2013 #5363
    jmroadhog

    jmroadhog Medium Load Member

    443
    193
    Apr 26, 2012
    Grand Forks BC
    0
    Has it worked previously? If so,have u downloaded any programs lately.Some programs will keep the Dock from launching. I had this happen last year and after uninstalling the program I had downloaded the dock worked perfectly.Am also on Win7.
     
    jmroadhog, Feb 10, 2013
    jmroadhog, Feb 10, 2013
    #5363
    Dieselboss Thanks this.
  5. Feb 10, 2013 #5364
    dca

    dca Road Train Member

    6,834
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    May 31, 2011
    Earth
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    docks not working here either, says no internet connection .. i'm trying to do d/r right now for an error window that popped up 15 minutes ago. no error code, file or reason given other than - encountered a serious error must be shut down - I don't have the time to keep messin with it at the moment.. I'l try later I guess.. I know the route I'm currently on anyway but why oh why..
     
    dca, Feb 10, 2013
    dca, Feb 10, 2013
    #5364
  7. Feb 10, 2013 #5365
    Mark Kling

    Mark Kling Technology Contributor

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    Sep 23, 2007
    Statesville, NC
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    I show online at my end. It might be an internet thing in your area that the router has to get to the Rand Router.

    thanks,
    Mark
     
    Mark Kling, Feb 10, 2013
    Mark Kling, Feb 10, 2013
    #5365
  8. Feb 11, 2013 #5366
    k7tkr

    k7tkr Medium Load Member

    694
    204
    Apr 13, 2010
    0
    Removed by author
     
    Last edited: Feb 11, 2013
    k7tkr, Feb 11, 2013
    k7tkr, Feb 11, 2013
    #5366
  9. Feb 11, 2013 #5367
    smokinbanger

    smokinbanger Bobtail Member

    6
    1
    Feb 2, 2013
    0
    OK for some reason my T5C quit finding weigh stations and parking after I ran the "Diagnostics & Repair" from the Dock. I have all the latest software, any idea why?

    Also, can I load custom POI's onto a T5C or just the newer ones?
     
    smokinbanger, Feb 11, 2013
    smokinbanger, Feb 11, 2013
    #5367
  10. Feb 11, 2013 #5368
    Mark Kling

    Mark Kling Technology Contributor

    10,935
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    Sep 23, 2007
    Statesville, NC
    0
    Do you have LTM's? I will have to build a T5C and test here. Same with the POI's.

    What weigh station did it not show you?

    Can you clarify what you mean by not finding them? As in warnings?

    Thanks,
    Mark
     
    Mark Kling, Feb 11, 2013
    Mark Kling, Feb 11, 2013
    #5368
  11. Feb 11, 2013 #5369
    smokinbanger

    smokinbanger Bobtail Member

    6
    1
    Feb 2, 2013
    0
    No on the LTM's

    When searching for weigh stations/parking along my route it couldn't find any along I-80 in WY in either east or west bound routes. I still running map version: 04100203081
     
    smokinbanger, Feb 11, 2013
    smokinbanger, Feb 11, 2013
    #5369
    Mark Kling Thanks this.
  12. Feb 12, 2013 #5370
    dca

    dca Road Train Member

    6,834
    11,427
    May 31, 2011
    Earth
    0
    was able to connect today, repair and update...



    happened to be in this neck of the woods awhile ago, tried fastest and shortest under 48 - still routed around the 95 through washington state landing on the 84 up over the hill thru la grande, ontario oregon on thru idaho . needed 15 south via the 84 , for me it's not a big deal, I know the 95 is there..
     
    dca, Feb 12, 2013
    dca, Feb 12, 2013
    #5370
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